Parnas Hotel Jeju

All good except the outdoor pool we witnessed that there was something floating that looks like poo and they closed the pool from 6:20pm last night for maintenance.

Beautiful sea view, the service is super good and the hotel room is hygienic and cosy! Shall visit again in the near future!!

SOSO. Best is the sea view. The room is small, no service to the room. Everything needs to pick up yourself. Not worthing this money for sure…

I recently stayed at the 5-star Parnas Hotel in Jeju, and unfortunately, my experience was far from satisfactory. Upon checking into our room, we discovered the indoor temperature was uncomfortably hot at 27°C. We immediately reported the issue, and a technician came by, informing us there was a blockage causing the problem. As we couldn't settle in, we left our belongings packed and went out for about an hour. Upon returning, the temperature had only slightly dropped to 26.5°C, prompting us to request a room change. Due to the peak season, the only available option was a lower-floor room. Although the air conditioning issue was resolved in the new room, we soon noticed a strong cigarette odor. Initially mild, the smell intensified shortly after opening the balcony door for ventilation. To our dismay, we discovered that our balcony was situated directly above a smoking area, with approximately ten people smoking right beneath us. The hotel staff had failed to mention this significant inconvenience when assigning us this room. Moreover, the new room had a considerably smaller bathroom, half the size of the original, and the fixed shower head was at chest height, even for my child, making it impractical for proper use. We raised another complaint but were told no other rooms were available that day. The next day, the hotel finally provided a room located far from the smoking area. Despite the inconvenience of repacking and relocating once again, we appreciated the hotel's gesture of offering fruits as an amenity and tried to enjoy our stay, especially since the infinity pool was excellent. However, our relief was short-lived. To our shock, we found blood stains on one pillow and the middle of the bed sheet in the newly assigned room. My family and I confirmed none of us were injured, indicating a serious lapse in the hotel's cleanliness standards. We immediately called the front desk, requesting replacements, but disappointingly received no further apologies or acknowledgment from the staff during our stay. Upon checkout, there was still no proactive apology until after settling our additional charges. When I questioned the lack of communication, the staff mentioned they had called our room, claiming we did not answer. Considering we weren't confined to our room, they had ample alternative ways to communicate, such as leaving a simple note. Only after we left for the airport did a manager contact me personally, offering a room upgrade for our next stay. Unfortunately, there won't be a next time. A proactive approach during our stay would have made all the difference. Overall, based on my experience, I would advise potential guests to consider these issues carefully before booking.

The room that we received seems like an older wing. Only have bathtub and the amenities looked more run down. The hotel itself is great and swimming pool is good.

Grand Hyatt Jeju was way better. We booked junior suite here but were disappointed. Even the King Room at Hyatt was better than the suite. Would not return to this location again.