Utente ospite
18 maggio 2024
First i will start with the positives (Which there are many ) Arrived with my family at 2am in the morning reception staff pleasant and helpful was so nice to be able to get a drink at the lobby bar (24hrs) and again the staff greeted us with a smile . We had room 1123 overlooking the mountains we had a massive balcony room large with everything you need . Room was super clean and remained that way for the whole stay spotless i tipped the cleaner when we left and she was so grateful please remember these hard workers when you leave . Shower big but floor really slippery so be aware! no problem with pressure or heat . TV only one UK channel but i was not there to watch TV . WIFI worked a treat for the first 3 days then once hotel was full not so good . Free safe in your room Fridge stocked daily if your drinks have been used ( so use your drinks and it will be re-stocked !!) Staff all that i meet or spoke with were helpful and friendly ready to have a laugh or joke if you take the time ,from bar staff , waiters , cleaners , animation , the lovely ladies that make the flat bread and serve the ice cream , the staff at the beach the only one that needs to learn to smile is the blond hair girl in the kids club my god she's miserable !! Pool area spotless the man that keeps it clean was there every day checking , Didn't use the slides as there were a couple of accidents whilst we were there so gave them a miss . Never had a problem getting a sun bed there's hundreds and all with brollies if needed Had to fetch a chair to sit on (Bad back) but again no issue having them around the pool . Bar staff will make you any drink you ask for if you can think of a cocktail they will make it ,some you can't think of they will make up Best long Island ice tea & Mojito I've had Now the not so good !! We arrived on the 26/4/24 and the hotel was only a quarter full bliss 3 days later Turkish bank holiday and hotel was rammed the whole dinning room experience was a nigh**are kids running around some on scooters helping them self to food dropping it all everywhere mixing foods together eating food with there hands at the fruit station ! some nights we could not find any seats even when going late we sat outside and got eaten to death by mozzies . The queues for food were madness . They had one toaster for breakfast for about 1000 people food came out and was gone in 30 seconds . This was the only part that i didn't enjoy at the hotel . Not the hotels fault just think they need to look into this to make your dining experience a bit more pleasurable. The themed restaurants were not open whilst we were there so can't comment on them . Didn't use the shops at the hotel They opened the sports bar so we could watch the football the bar wasn't open so they sent a waiter down to us first class service . A few tips whilst there They do small cartoons of water around the pool they were never cold so go to the lobby bar they do bottles and ice cold
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