Harris Resort Waterfront Batam

Hotel staff are extremely friendly and considerate. Simple gestures of continually opening the doors for guests, as well as serving a cold glass of ice lemongrass beverage during check-in on a hot day, exhibit their warm sincerity. Family room was cosy and adequate for 2 adults plus 2 children given a large bed, accompanied by bunk beds.

Hotel seems decent. Staffing and service is commendable. However, the cleanliness was observed to be on average with stains noticed over several areas, like towels, dishware. There is also a stench from the rooms. Perhaps can improve by placing air freshener at most areas. Massage was so good and the atmosphere for the spa area was great.

The view from my room was amazing, the food was delicious, and my kids were beyond happy. We will come back here on our next trip.

NICE BREAKFAST BUFFET SPREAD CLEAN AND NICELY DECORATED ROOMS FOR BIRTHDAY RETREAT COMPLIMENTARY SHUTTLE SERVICE TO GRAND BATAM MALL WHICH WAS REALLY CONVENIENT TO HAVE

Fast check in Customer service is good But breakfast 180rb per person Swimming pool towel limited and not available for all guests

My booking was very easy through Agoda. The hotel itself was just ok. Absolutely nothing to rave about. The location is quite isolated and the shuttle or taxi is needed to do anything or go anywhere. Shuttles run quite infrequently so it is either a taxi or make use of the facilities, food options activities in the hotel (which is fine). The hotel itself was quite shabby on the outside and really lacked upkeep. Cigarette buts and empty cigarette packets are littered everywhere and the activity areas are unkept and shabby. Inside the hotel itself is reasonable as was the room. The room was clean and a good size and water coffee etc was provided. Food options were pretty good with a couple of restaurants and choices. Great selection of local and western on the menu. We didn't swim in the pool - it was a weekend and quite busy and the water looked very cloudy. I am mindful that you often get what you pay for and this is true here. Certainly not 4* hotel, but if you want Cheap(er), local (not international standard) with a good room and ok service. This is the hotel for you.