SpringHill Suites Houston NASA/Seabrook

The property was nice, though the bar was closed due to malfunction and also the desk clerk was watching fox “news” on the big tv in the lobby.

It’s time for the mattress in the room in which we stayed to be replaced. I’ve never encountered such a lumpy bed.

Nice spacious and clean room with comfortable bedding. The breakfast buffet isn't worth getting up for and the advertised "happy hour" somehow didn't apply on a Friday night but it did on a Saturday night. Maybe due to lower rates (I don't remember it being that much cheaper than other hotels in area) we had one night of teenagers (from a band bus maybe) running up and down the halls until after 2AM. On another night some noisy families were staying nearby and carrying on with no regard to other guests. I guess people with more refined tastes and common courtesy stay at nicer places

Dear SpringHill Manager, I am writing to express my deep disappointment with the service my wife and I received during our recent stay at SpringHill Suites while celebrating our first wedding anniversary. Given that we chose your hotel expecting a high standard of service, our experience fell far below what should be acceptable for a 4-5 star establishment. We checked in and had an enjoyable day exploring the city. Saturday evening, when we returned to our room to relax, we encountered a major issue with the bathroom. After I used the toilet, we noticed the water rising, which indicated a clog. My wife checked the toilet and noticed it was also visibly dirty under the rim, suggesting it had not been properly cleaned. I called the front desk to request maintenance, only to be told that maintenance was unavailable. My wife then asked if we could at least get a plunger to address the issue ourselves. The staff member put me on hold for approximately 25–30 minutes, only to return and inform me that no plunger could be found, as it was likely in another guest’s room. When I asked whether someone was sent to retrieve it, I was told no. I asked for a solution, and the response was completely unacceptable: I was told that we could use the lobby restroom. This was not a viable option, as my wife has a medical condition that requires frequent restroom access at night. I find it unreasonable especially one dressed for bed to leave their room and go to a public restroom multiple times.

Nice stay Nice stay when visited NASA visitor center, basic breakfast , good coffee, all ok

Old and not well taken care of. Have stayed at other Springhill location in the past and they have been top notch. This was very rundown without many of the same amenities as other Springhill locations.