Residence Inn Scranton

I was “upgraded” upon arrival to room 203 since they had no king beds available. I was told the room was bigger but the bed was smaller. I had stayed at this hotel two times prior and was looking forward to a king bed but I was too tired so just took the “upgrade”. Upon getting to my room I found the tv was broken with a little piece of paper that was taped to it saying it was out of order. The smaller sized bed was so lumpy, soft and broken in I was literally sinking in the middle. I’m sad because I have always loved my stays at this hotel and location but I might look else where next time as my experience was not the same as previous stays.

Liked the fellow at the front desk, very polite and helpful. Really had his act together.

All was fine but dishwasher was out of order. Why would you give someone a room that was dysfunctional when other rooms were available ? Also room had auxiliary heater. Why?