For this being a luxury resort, the expected level of service fell flat. I arrived several days before check-in to plan logistics for a planned engagement. Despite tipping everyone I met with and confirming the plans, when I arrived the day before check-in to double-check that all logistics were good to go, I was told that nothing was in the system. I then worked again with new people (tipping them as well) to plan logistics again. When I arrived the next day to check-in, I had to wait almost an hour and a half before my room was ready (despite being told the day before it would be ready upon arrival). When the room was finally ready, the “upgraded room” they claimed to have put us in was nowhere to be found. In short, lots of empty promises were made and little was delivered.
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