Blue Marlin All-Inclusive Seascape by Dream Resorts

From the King Shaka Airport we took a Shuttle to the hotel. Drive was about 45 minutes. When we arrived everything was ready, therefore check in was quick, no delays, even though lobby is a bit small. Rooms were clean and big enough, with sea views. Facilities, good. We took All Inclusive Package. Drinks flow all day long until 10:00pm. After that you pay for drinks ordered after 10:00pm. Entertainment at night is also good. They have one restaurant which makes services to be slow. Staff is friendly, willing to help, however I think the problem is with management because there aren't enough staff allocated per section, that makes our drinks order and delivery to delay. Variety of food is limited. Otherwise I would recommend it to someone. My family included teenagers, young adults and grandparents. Ohhh….., restaurant staff sang birthday song for mom and gave her a treat, small cake. . Thank you Blue Marlin.

Blue Marlin All Inclusive needs improvement in professionalism, customer care, and cleanliness. I booked a room for an adult/couple with a 7-year-old online through their website. I selected 7 in the drop-down menus, and the system generated a quote that I accepted and paid a 50% deposit. Two days before our arrival, I received an email to do an online check-in and included the 7-year-old. Upon arrival, the front desk staff asked which agency I used, despite me using their website. She then asked if we had a child and confirmed that I had included it. She charged me an extra 1100 for the child, despite accepting the quotation with it included. A manager convinced us to accept a discounted rate of R350 per night for the child. The meals were poor, so management improved the menus until we left after some guests complained. I hope it stayed this way. The meals are clearly cooked for a large crowd without love in the preparation. The rooms were not cleaned properly, and the building needed maintenance. Used dishes were left in the passages of the rooms, and the eating/dining tables were not cleaned for the next guest. I had to request that they be cleaned before I could sit, which left unpleasant views and resentment about the kitchen. Waiters and managers visit our table daily to take orders, but only about 70% of our requests are fulfilled. We must go to the bar to order ourselves. The staff is uncaring, impersonal, and unprofessional. The kids’ amenities are good. They have daily activities, great swimming pools, and the kids enjoyed them. This is their only strength. The daily entertainment for both kids and adults is good. However, the place is poorly maintained. Regular cleaning is needed, and floor managers should ensure waiters consistently check tables and remove dishes. Customer orders must be attended to promptly. Hire a professional front desk manager to handle guest check-in, queries, and disputes. Otherwise, customers will leave and negative reviews will damage your reputation. Some customers come from far away and want a quality, tranquil vacation. I left as an unhappy guest and won’t return. My wife agrees.

We are locals and have enjoyed lunch and drinks around the pool on many occasions. On boxing day we decided to go and enjoy the new space after renovation. On arrival we were honest at reception about our intent to swim and enjoy lunch at the pool as we always have in the past. We eventually flagged a waiter and asked for a menu and ordered cold drinks and food. My son got in the pool and I went after him. A guy walked up to me and asked if we were staying at the hotel because we would need to buy a ticket if not. So I bought a ticket. This should have been communicated to us at reception on entrance. Then as we got our food we were once again told off by the same guy. Who I then told off because by then they were just being completely unreasonable. If they changed the rules of how they operate, then they should have communicated this all to us on arrival where we were honest about our intentions. We paid the bill and left after 1 hour and being treated so disrespectfully. We will never recommend it to our friends again or enjoy the space off season. Very disappointed in the communication after we were upfront on what we were doing there and paid for.