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Viaggio di lavoro

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Hotel vicino alle attrazioni più famose di Schonach

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Kurgarten Schonach

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Kuckucksuhren

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Hochseilgarten Triberg

Hotel Restaurant Ketterer am Kurgarten
4/534 Recensioni

Hotel Restaurant Ketterer am Kurgarten

Triberg|1.94km dal Hochseilgarten Triberg
We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.

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Weltgrosste Kuckucksuhr

Hotel Restaurant Ketterer am Kurgarten
4/534 Recensioni

Hotel Restaurant Ketterer am Kurgarten

Triberg|1.63km dal Weltgrosste Kuckucksuhr
We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.

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Leggi le recensioni degli ospiti sugli hotel di Schonach

Cerchi hotel a Schonach? Lasciati ispirare da dei veri viaggiatori.
Schwarzwaldblick
0/56 Recensioni
Abbiamo un bel tempo per divertirci. L'appartamento era molto comodo, ha tutto quello che potresti usare. La signora Hoffmann è molto carina e professionale. Ripetiamo certamente.
Schwarzwaldblick
0/53 Recensioni
L'appartamento era accogliente e ben attrezzato. Tuttavia, il letto di divano nella sala soggiorno è difficile da adattare come letto. Il letto di soffitto conteneva materiali diversi e la superficie di giacca era dura e inconfortabile. L'ospite era molto amichevole e utile
Schwarzwaldblick
0/59 Recensioni
In questo appartamento ben tenuto e ben attrezzato si può passare una bella vacanza per due. Il balcone solare ha una bella vista e può essere utilizzato anche in inverno. Molte tracce di cammino vicino.
Schwarzwaldblick
0/58 Recensioni
Beautiful holiday, fantastic apartment, full of comfort and equipped for everything! From the balcony an amazing view! We can't wait to go back. Thanks to Mrs. Ingrid very kind and understanding with us who do not speak German.
Schwarzwaldblick
0/53 Recensioni
Tutto era tutto a posto fino a quando i tappeti della sala erano coperti in gran parte con prodotti di pulizia e con biancheria aggiuntiva. C'era una tintura su una copertina di mattone (da una signora precedente).

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Informazioni di viaggio locali

Prezzo più alto378 £
Prezzo più basso40 £
Numero di recensioni68
Numero di hotel109
Prezzo medio (giorni feriali)135 £
Prezzo medio (fine settimana)130 £