DoubleTree by Hilton Hotel Chicago - Schaumburg

The experience is extremely bad. My colleague was asked to wait 1 hour to check-in later than 6 in the evening or just change to other hotel, not offering any apology or compensation. My room didn't come with a hair dryer, when I try to phone to front desk, the call went to guests in another room which is rediculous. So I headed down, and was told there's none available but will bring to us the next morning, which is the 1st lie. We have to Google translate Spanish to ask hair dryer directly from room cleaners. And we r not told that house keeping service is upon request, anyway we then reserve with frontdesk for the next day housekeeping service. i was told is all good and that's the 2nd lie. I headed down and check with front desk on why but got no answer, and was told can at least help give us new towels and clean our garbage and this is the 3rd lie. Only the towels r changed after we came back, but garbage remain as good as it's in the 1st day.

I was kind of disappointed because they did not say or write anything about the pool being closed on trip.com once we get there there is a sign saying under reconstruction. Overall it was a nice hotel

*We needed to do laundry but 1) front desk didn't have any quarters 2) when I got quarters, the washer didn't work 3) when we finally determined it was out of order, I received no help in finding a way to wash my clothes, or even an apology. *The pool was not in service, and we received no indication as such until we arrived. *Only one elevator was working. *Staff were not rude, but were not especially friendly either.