Hotel a Schaerbeek, Belgio

Struttura situata in posizione strategica (vicino alla Stazione Centrale) che dispone di appartamenti e monolocali abbastanza attrezzati e organizzati. Il quartiere dove sono situati è poco distante dalla via a luci rosse di Bruxelles ed è all’interno di una zona dove è presente una nutrita comunità araba (ristoranti,negozi etc) ma nonostante la reticenza iniziale del primo impatto devo dire che non abbiamo avuto mai la sensazione di essere in un posto “pericoloso”. Il monolocale era confortevole e pulito (in rapporto al prezzo ovviamente) ed il palazzo dove sono dislocati è molto tranquillo; In conclusione se cercate un alloggio senza troppe pretese per passare qualche giorno a Bruxelles senza spendere troppo qui trovate il giusto compromesso.

L'hotel è un edificio indipendente con nuovi servizi; La camera offre un letto grande più un letto matrimoniale a molle, molto adatto per i viaggi genitore-figlio; La posizione è nel centro della città, molto vicino alla piazza, a diversi punti panoramici famosi e ai ristoranti di celebrità di Internet, a 10-15 minuti a piedi; le strade circostanti sono a bassa velocità, quindi sono relativamente tranquille.

È raro che lasci una recensione ma in questo caso mi sembra dovuto. L'hotel è particolarmente bello e curato, il personale sempre cordiale e disponibile, il cibo è eccellente, la stanza? Un sogno... consiglio caldamente ha chiunque si trovi in zona.

Estremamente soddisfatto di questo hotel. La camera era spaziosa e ben attrezzata. La lobby è arrivata con un distributore d'acqua. La posizione era estremamente comoda. L'area di attesa era accogliente con un tavolo da biliardo! Nient'altro che lodi per questo posto!

Io e il mio amico abbiamo scelto questo hotel per la sua posizione conveniente. Purtroppo, il personale sessista e aggressivo ha rovinato ogni speranza di un piacevole soggiorno. Mi sono costretta a lasciare le stanze dopo aver violato le regole quando sono tornato a casa una sera, dove mi sono urlato e ho parlato. La notte successiva, lo stesso ricevitore ha aperto la porta nella stanza delle mie amiche a 2AM per espulsarla a metà della notte per essere “disrespetto” e minacciare di chiamare la polizia. Quando abbiamo espresso le nostre preoccupazioni per la gestione via e-mail, ci sono stati raccontati gli eventi che abbiamo descritto non si sono mai verificati (anche se la maggior parte dei gesti crudeli e dell'aggressione del ricevitore in questione erano su CCTV nel lobby) e ci ha minacciato di avviare azioni legali per “defamazione e ingannare”. Il trattamento che mi ha dato a me e a mio amico è stato completamente sconvolto e è una vergogna assoluta non solo da un recepcionista obsessivo e aggressivo, ma anche da un dirigente incompetente che ha rifiutato di approfondire la questione e ci ha accusato di fabbricare bugie. Inoltre, il grigio piano della doccia, letti inconfortabili e pareti sottili di carta non hanno risolto la mancanza di servizio al cliente.

We stayed on a Saturday to Monday in June, reception staff let us check in just after 11:30am which was really nice. The room was great and spacious, bed very comfy and large, air con worked perfectly for a hot weekend, the shower was amazing and good power, also the lovely L’Occitane products!! The hotel is modern and clean, good breakfast, lovely lounging bar area outside - although expensive, the espresso martini was a good one and I enjoyed the club sandwich. A couple of times our vodka was forgotten & we were just given soft drinks but they sorted it at the bar, a shame that the cheaper vodka brands were all gone though.. Louise is a good area and also not a far walk to the main grand place central area too. Our favourite restaurant nearby was colonel steakhouse, there are also lots of shops and bars. I wish we stayed more than 2 nights. If we return to Brussels we would definitely stay here again thank you!

Probabilmente la peggiore esperienza di check-in finora! Siamo arrivati presto e abbiamo chiesto educatamente al personale a che ora è il check-in, questo particolare nome del personale Tobe M. è stato molto scortese e ha risposto alle 15:00. Quindi siamo andati in giro per la città e siamo tornati alle 14:50 per il check-in, questo personale è stato molto scortese dicendo che non erano ancora le 15:00, alla fine ci ha fatto entrare. Ma nel complesso l'esperienza del check-in è stata un tale incubo. La colazione era buona.

In short, a dump for €170 per night (regardless of the rate they advertise). Long version: I checked into a 5th floor room at just after 2pm in mid-October. The only window, which opened to the roof, was open and it was about 10C outside and maybe 15C in the room - too cold to be comfortable. I noticed the smell of sewage. I’m tall, so I looked out the open roof window and could see a sewer roof vent about one meter from the open window. I immediately closed the window and turned on the radiator to “4” (full on) to warm the room up. 15 minutes after, I could smell mold or mildew in the room, possibly from the carpet - hence the open window. I attempted to work on my laptop but the Wi-Fi dropped out every 10-15 minutes. I tried 4 different Wi-Fi’s in the hotel and had the same problems. After 30 minutes, I checked the radiator - stone cold. I went back to the front desk and described the Wi-Fi problem. Response - “nothing I can do but I called the IT guy.” Fair enough. I asked about there being no heat in the room. Response “ give it an hour or two.” I left to explore a bit and had dinner. I returned at 8pm. Different guy at the front desk. Still no Wi-Fi with a stable connection. Still no room heat, and it was getting colder outside and in the room. I went back to the front desk. Responses were “I’ll get the IT guy to fix the Wi-Fi” and “give the radiator an hour or two to warm up”. I replied that I had given the radiator over 4 hours to warm up and the supply lines to the radiator were cold. I asked to be moved to a room with heat and and he said “nothing I can do”. I asked for them to check the furnace and they had nobody who could do that. Perhaps heat was out for the entire hotel and they were still booking and charging rooms on a cold October day. Who knows? I checked out (or attempted to) at 10 pm same day and requested a full refund. They had charged me a full three nights stay immediately upon check-in for a dingy, smelly hotel room without heat in late Autumn. In the end, they refused to refund any of the stay despite not being able to provide a heated room in mid-October in Brussels. What a dump. Save your money. There is a decent hotel 3 blocks away with both Wi-Fi and working room heat.

4 of us stayed here in a quad room which was surprisingly very spacious. The hotel is located within walking distance from Bruxelles-Midi Brussel-Zuid train station and bus depot where we caught the Flixibus. At the time the hotel was surrounded in scaffolding and looked like a building site but on entry the inside was clean although slightly cluttered as there was a lot in such a small reception. As you entered, a massive information stand stood separating the reception from the narrow breakfast area. The wooden reception area looked welcoming as lots of plants around and interesting pictures on the wall. Check in was quick & easy. The smallest and oddest lift and I've ever been in took us 2 at a time to the narrow corridors where we found our room. As we entered the room, there was a single bed to the left and the bathroom on the right. Long side the bed was a mirror and at the end of the bed was a chair, a large 5-headed lamp and a desk that held a fridge on one side with a flat screen TV above the desk. The TV could not be properly viewed from the single bed as it was in line with it so it would have probably been best viewed if the TV was placed in the corner for all sleeping areas to view. In front of the desk was a large L-shaped settee which was also wrongly set up to watch the TV as half of the settee meant you had your back to the TV. The settee was used as a bed and situated by a coffee table under a large window that had a city view. To the left of the settee was the large double bed with a headboard that had built in bedside drawers with bedside lamps on each one. Opposite the settee was a large, old-fashioned double wardrobe. There was another window in the room that was small and showed a small balcony which you couldn't access. The mosaic bathroom has 2 sinks with a glass shelf and a large mirror above plus a hairdryer next to them. There was also a bath with a shower hose attached to the bath taps and another small window viewing the inaccessible balcony. We didn't have breakfast but the breakfast area looked clean and basic with a coffee and vending machine and all with table settings for 2. At the end of the breakfast area was a large garden with some artistic statues and at the beginning was a small lounge area with armchairs and a coffee table. The hotel was also located within walking distance to the main shopping, restaurants, bars and club areas.

Ben situato. Puoi anche prendere il 272 autobus dall'aeroporto all'hotel o viceversa. La stanza è molto pulita e funzionale, così come comoda e ben ventilata, calda, anche in gennaio e la neve cadde fuori. Molto utile personale. La colazione è una scelta molto ampia, molto buona.