Black Point Inn

We loved everything about this inn. When last in Scarborough some 20 plus years ago, we ogled it while on the now closed-eroded cliff walk. Staying there was a grand treat from start to finish and I hope we go back. Our room looked over the bay, boats, Pine Point and Old Orchard Beach, and faced west for glorious sunsets. It was large, clean, comfortable, had great water pressure in the sink and shower, plenty of dresser and closet space, and we loved it. We ate all our meals there. I recommend you get the breakfast included option. Our breakfasts were fantastic. They made our egg dishes exactly as requested, the french toast with lots of yogurt and fruit on the side was plentiful, the blueberry pancake portion huge, and the coffee strong enough even for me. From the Inn you can take a short walk down a lovely path to the ocean to a beach club guests may enjoy, or cross the street to enjoy the bay and be the only ones there, or swim in the solar heated pool. We did all 3. We loved sitting outdoors under a covered porch for our meals, or on the Adirondack chairs that graced the lovely sloping lawn with a view of gorgeous sunsets, or using the sun room with its wicker furniture and game tables. Once we checked in, we didn't use our car, preferring to walk everywhere and use the inn property. Black Point Inn is a gracious old inn, well taken care of, inside and out, and worth the splurge. The staff are there to take care of the guests and do so with a smile. What a lovely place.

I sought out this kind of venue and was at once excited and disappointed. The Inn is beautiful. Our room was beautiful. We received an email about our stay, they asked for a response, and I told them the good, the bad, and the ugly. Not only have we not had any response to the email, but I even sent the email off to the Migis group who owns the hotel. Not one word back. Apparently, they make enough money during the short season to not care. Pros: Lovely room, excellent mechanicals in the room. Room service is as needed and they were very accommodating. We asked for a refrigerator and were provided one without a stand for it to sit on, so we improvised with a luggage rack. Housekeeping manager was excellent. Most of the front desk staff were also excellent. The food in the restaurant was mostly excellent. There is a new chef and she seems very involved and skilled. Heather in the restaurant is the one to set your reservation with in the Chart Room. The grounds and surrounding area is outstanding. Its very serene. Most places like Portland of Kennebunk are minutes away. The hotel itself is stunning with a beautiful drawing room and sun room. The grounds are meticulous. Cons: Price. Pretty expensive at 500 plus per night. They have an elevator that must be operated by hotel staff, who may or may not be available. If you have any ambulation issues, you should probably navigate that ahead of time. There are many steps in the hotel. We stayed on the third floor to avoid noises overhead and some days, regretted walking up 6 flights of stairs to our room. Wait staff in the Chart Room were not very competent. Some days, I would try to order what I had the day before and the wait staff we have no such thing. Sometimes, they would not come back to our table for a half an hour and we would be out of fluid be it coffee, water, or wine. Out of the 7 or 8 wait staff we experienced, three were competent and over the top. The other need more training or seriously should not be in the hospitality business. Worst con: They obviously do not care what you think. If you stay and they send you a "how did we do" email, don't waste you time. I would go back probably later in the season if did at all. I wanted to swim and I understood that the pool was heated. It was not. If you like a cold plunge, so mid-May and you will have a great experience!

This was year two for us at Black Point Inn. It is the perfect, quiet, peaceful, charming getaway from our hectic life that we needed. A restaurant on grounds that served breakfast, lunch and dinner overlooking the water. A bar within the restaurant open till 9 at night. A common area with sofas, fireplaces, and outdoor porch that overlooks the ocean.

We were excited to explore this corner of Maine. The Inn looked promising, but I regret I must agree with others that found the dinner service poor—we waited 45 minutes to be seated despite having a reservation, and then what should’ve been a simple dish (salad with chicken) was truly awful. We canceled our dinner res for the second night. The room felt dirty with its stained carpet and mildew in bathroom. The overall experience did not match up with the expense which included a surprise exorbitant fee each night. Breakfasts were good and all staff very friendly.

Our experience at this charming Inn was so disappointing! My husband and I had stayed here several years ago and it was lovely. To begin with upon check in we were not informed of the amenities available to us ie beach club. Person at front desk was too inexperienced to be left on her own to welcome guests properly. The hotel has a charming elevator but requires a person to run it. Going up to our room wasn’t much of a problem because there was usually someone at the front desk that could accommodate is. Coming down from the 3rd floor, however, was an annoyance. You had to call a number to request the elevator but the phone was never answered in a timely fashion. A recording came on and if you stayed on the phone long enough an operator finally picked up. A frustrating waste of time! We ate at the Chart House the first evening and some of us ordered the “special.” It was uneatable and although we had planned to eat there again we quickly cancelled our reservation. When we wrote to the manager he explained that they are in transition period in their kitchen and was sorry about the dinner service. It wasn’t the service it was the food! I now understand why the hotel isn’t functioning properly. It is being mismanaged! On a positive note the wait staff and breakfasts were wonderful and eating outside overlooking the bay was a treat. In addition the small table in our room was broken. When we told the front desk they tried to fix it but it remained broken and unstable. Our overall impression is that for the prices they are charging for their rooms I should be giving it 4-5 stars not 2!

The inn is located in a beautiful spot. Our room looked out at Saco Bay. We enjoyed good breakfasts outdoors on the front porch. Dinner, however, was terrible. We ordered the special and it tasted awful. The manager’s response was that the kitchen is in transition and thanked me for my input. Frustrating! The elevator is man-operated so we had to find someone to take us up to our room; finding someone to go back down took too long as we waited for someone to answer the phone. At check-in, we were not told about the amenities; it was her first day but no one was helping her. Service is not good at this inn. Derek, the manager of the inn does not understand customer service. For the cost of the rooms, I would not recommend this inn.