dusitD2 Naseem Resort, Jabal Akhdar, Oman

We recently stayed at this hotel and were truly impressed by nearly every aspect of our visit. The rooms were spotless and spacious, the amenities were excellent, and the service from the staff was warm and welcoming throughout. The hotel’s location is ideal, and we especially appreciated the thoughtful details that made our stay comfortable and enjoyable. However, we did experience a significant issue during our stay that affected our overall comfort. We had booked a deluxe room, which had a connecting door to another deluxe room, Unfortunately, the door was not soundproof, and on one of the nights, guests in the adjacent room were extremely loud throughout the night. The noise came straight through the connecting door, and it was so disruptive that my family and I barely slept. What made the situation more difficult was how it was handled. We reported the problem to the hotel, but instead of addressing the disturbance at its source, we were asked to move to another room — despite not being at fault. This created unnecessary inconvenience and discomfort for us, especially with children. Additionally, I would strongly recommend that the hotel ensures these doors are properly locked by default, as we noticed they could be easily opened, which can be dangerous when children are present. In summary, while the hotel truly excels in quality, service, and experience overall, I hope management seriously considers improving sound insulation between connected rooms and revising their approach to conflict resolution to ensure all guests enjoy a restful stay.