Utente ospite
31 gennaio 2023
We stayed here for a weekend with friends and this hotel was the only available accommodation during the Furmint Festival so we went ahead and booked it. The arrival was quite late in the evening, the front desk welcoming was quite cold, not friendly at all... They showed us the room and gave us the breakfast opening times, thats all... Location is really good, very close walking distance to some wineries and city centre too. The room was very nicely made, spacious and really clean. Very comfy bed, but be aware they are separate mattresses, so make sure totell them in advance if you don't want to get into this trap... (we didn't know the double bed is actually twin here) The breakfast is good, nice fresh pastries and cold cuts, but after 9:30 they dont really fill up anything so you need to ask separately... There is a spa area, which is not mentioned anywhere on their website or front desk either... Its basically a sauna and jacuzzi, but still worth checking out if you want to unwind for a short time. The check-out was not too smooth, they wanted to make us pay double, because they didn't see our pre-payment but in the end it got sorted... I just felt there could have been more focus on problem-handling, then making it into a much bigger deal... Overall we had a good stay, we could rest well in the rooms and breakfast was plentiful. Staff training and better accommodation info communication should be taken in mind by the owners...
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