Hotel in zona Sarnia Chris Hadfield Airport, Sarnia

This is not a motel I would wish that my worst enemy to stay at. The staff is very cordial and helpful. The halls and lobby are very clean and smell clean also. The rooms are a totally different story. A friend who was travelling with myself and my wife had a reservation there. When you walk into the room you don't immediately notice anything wrong there is no smell. HOWEVER, When she turned on the water in the bathroom it came out pee yellow. She then noticed blood on the wall by the light switch. The drywall behind the toilet had scale growing out of it and apparently had been exposed to a bad water leak in the past. THEN she started to go to bed - THe sheets were extremely dirty at the foot of the bed. She called the desk and they came and replaced them. While replacing them she noticed that the pillows under the pillow slips were very yellow with age and use. She slept on top of the comforter and used here personal blanket as a pillow. When she finally got to sleep the fire alarm started beeping. She called the desk and they came down and rather than replacing the battery , they removed the fire/smoke detector completely. The next morning I picked her up and checked out. I complained to the front desk and they graciously gave me a full refund. Its a shame that such a property in which someone invested a lot of money in refurbishing did not spend any money to maintain the property correctly.

Grande controllo di esperienza, mi sono aggiornato in una suite cucina, che è stata anche ristrutturata. Era davvero bello. Il motel era molto tranquillo, così ho avuto un grande sonno. Molto bello luogo anche. Anche vicino ai negozi e ristoranti. La stanza era pulita e spaziosa e anche sorprendentemente grande con un letto grande, comodo. Il personale si sente felice e come una famiglia, quindi questo posto deve fare qualcosa di giusto che altri posti dovrebbero prendere atto. Sicuramente tornerà qui di nuovo. 10/10.

If I could give this hotel a 0 as their rating I would. The service and standard of cleanliness at the hotel was appalling! We booked this hotel for a baseball tournament my son was participating in. When he checked he went to his room to drop off some gear before his game, and the bedding was dirty. He quickly notified the front desk and was told it would be cleaned. He left for his game. I called the hotel myself to ensure that it would be cleaned when they were out playing at their ball game and the front desk advised that they could not clean the bedding as they were not allowed into the room when the occupants were not there. Obviously this is a load of crap as housekeeping comes in and out of people's rooms to clean them when people are not in their rooms. He said they could pick up the bedding at the front desk and make it themselves. So on top of walking into a room with bedding that looked like it had feces on it, they now were supposed to ***** off the dirty bedding and make it themselves. Unacceptable and I told the front desk staff this. I was told he would talk to manager and that it would be resolved most likely with a percentage of. My son came back from his game and got the bedding and they stripped off the dirty bedding and remade the bed. At some point during the stay the front desk staff advised my son he would receive a percentage discount. Okay fine. He went to check out on the Sunday and he checked with the staff that discount was applied and he confirmed it was. When I received the invoice via email, lo and behold the discount was not applied. I emailed customer service at the hotel and followed up with a call. I was advised that since the rooms were discounted because of a tournament they would not be able to honour the discount that they already advised to make up for the dirty linens. Needless to say this was unacceptable. 1) standard of cleanliness was unacceptable and if linens were dirty, surely the rest of the room was not cleaned properly either 2) the lack of problem solving on behalf of the hotel staff was ridiculous 3) the front desk staff member advised me that the manager could call me back when she is back from holidays in about a week and a half. I said surely someone must be able to handle these things while she is away and I was advised no. So when the manager is gone, apparently service at the hotel shuts down as apparently no one has any authority to handle any customer complaint situation. Do better!!

Una esperienza deludente, soprattutto se dite che è Marriott. Abbiamo avuto la camera tradizionale con letto di re, la tenda è solo fino a metà della gamba del vitellino, rende l'acqua in qualsiasi parte del bagno. Il flusso di toletta non era abbastanza forte, si dovrà flush per la seconda volta o persino per la terza volta per dire addio al popo. Il letto è piccolo, non credo che sia un letto di dimensioni re. La TV non funziona per gettare il tuo YouTube o Netflix e ha detto che può. Comunque, ha una macchina nespresso, quindi puoi ancora avere un po'di caffè. Vorrei dire che coloro che hanno visto questa recensione, che non necessariamente pagano un terzo extra per Marriott, non ha nulla in standard, solo andare per xxx IN nelle vicinanze, molto più economico, il bagno separa spazio secco dallo spazio umido, e include il colazione. Ho pagato quasi 500 dollari e sono appena soddisfatto per una tazza di caffè.

We stopped here on our way through to Michigan with our kids and honestly, it was great for the price. We just needed a place for the one night and didn’t want to spend a lot. The man at the front desk was friendly and promptly delivered extra bedding to our room when requested. Our room was fine. Linens and towels were clean, bathroom was updated and clean. Considering it’s more of a motel, we were quite comfortable. Breakfast was good too, same offerings as major chain hotels (waffle maker, bacon & eggs, yogurt, breads & pastry). Would definitely stay again!