Sheraton Kuching Hotel

How was Sheraton Hotel Kuching and if that’s the question, it would be… CONS: 1. Bedsheet Stains: This was a big disappointment. Finding stains on the bedsheets really diminished the comfort and luxury I expected from a Sheraton. 2. Messy Room: Although the room appeared tidy at first glance, it lacked the meticulous attention to detail you’d expect from a 5-star hotel. It simply wasn’t up to Sheraton’s standard. 3. Incomplete Room Amenities: Certain essentials like body wash were missing, which was inconvenient and something I wouldn’t expect to encounter at a hotel of this caliber. 4. Long Response Time from Guest Services: There was a frustrating delay in getting a response from guest services. Waiting for a long time to have a simple query answered negatively impacted the overall experience. 5. Room and Main Entrance Lacking Sheraton Quality: The room itself, along with the main entrance, felt quite underwhelming. Neither conveyed the typical Sheraton luxury I had anticipated. PROS: 1. Good Breakfast Spread: The breakfast had a good variety, although it carried the usual Marriott tastes, which didn’t particularly stand out. 2. Great Location: The hotel’s location in the heart of Kuching was perfect for exploring the city and easily accessing local attractions. 3. Friendly Reception and Staff: The receptionist and guest assistants at both the main entrance and restaurant were welcoming and helpful, providing excellent service during my stay. Overall, while there were some positive aspects, I found the overall experience to be lacking in key areas that are expected from a Sheraton property. I hope they address these issues to improve the guest experience in the future.

Reached hotel at 11pm with ultimate disappointment. I booked deluxe 2 double bed room for 3 adults, given the impression that it’s 2 queen size bed as seen on the app (we came with 4 adults and 1 baby thinking to include the last adult during check in). After I checked in, I realised that I was given 2 super single bed instead. Everything in the room was in 2s (towels, pillows, water etc). Hotel told me that their double beds are all super single size which was not what I saw in the pic during booking. Eventually hotel gave me an extra bed FOC “on goodwill”. I would like to emphasized that the extra bed is not FOC, I already paid for it, as the booking is for 3 adults. Hence it wasn’t free at all. All these caused some unhappiness for my family as these wasn’t expected from a 5 star hotel. And hotel manager told me that she understood my situation however there’s nothing they can do to. Not even upgrading my hotel rooms as my booking was through third party. I’m quite disappointment with the service I received. The help = no help. We had to squeeze through the 3 nights stay in the tiny room. Nonetheless, hotel housekeeping service is good and clean. Amenities and facilities are up to par.

**Review of Sheraton Kuching Hotel** I recently stayed at the Sheraton Kuching Hotel and had a pleasant experience overall. The hotel is well-located in the heart of Kuching, making it convenient for both business and leisure travelers. It's close to major attractions, shopping areas, and the waterfront, which adds to its appeal. The hotel's design is modern and sophisticated, with a welcoming lobby and well-maintained facilities. My room was spacious and comfortable, equipped with all the necessary amenities. The bed was particularly comfortable, ensuring a good night's sleep, and the room offered a nice view of the city. The staff at the Sheraton Kuching Hotel were courteous and professional. From check-in to check-out, the service was efficient and friendly. The concierge was helpful in providing recommendations for local attractions and dining options, which I appreciated. One of the highlights of the hotel is its dining options. The breakfast buffet had a wide variety of choices, catering to both local and international tastes. The quality of the food was excellent, and the restaurant staff were attentive and quick to accommodate any special requests. The hotel also has a well-equipped fitness center and a nice pool area, perfect for relaxing after a day of exploring the city. However, I did notice that some areas of the hotel could use a bit of updating, particularly in the corridors and common areas, which showed some signs of wear. Overall, the Sheraton Kuching Hotel offers a comfortable and convenient stay with good service and amenities. With a few updates, it could easily become one of the top choices in Kuching. **Rating:** 4/5

The rooms, the view, the hotel service incredibly good. Tq for the best hospitality. Will cone again here.

It is located at the heart of city, suitable for business travelers. The breakfast is nice taste with variety choices.

Great relaxing stay! Close to everything and a lot of great food places nearby. Clean hotel, great pool.

Nice and clean hotel. Will stay in this hoyel in the future

Excellent three night stay at the Sheraton. Location was excellent with many eateries nearby, money exchange and massage salon over the road plus minutes away from the water front. Breakfast was excellent, lots of options, also ate dinner in the restaurant which was excellent. Room was nice and modern, bed was comfortable although pillows were too soft for me, I requested foam ones, housekeeping brought to me but seemed the same. Pool was semi open style, really nice, shame that the roof top bar wasn’t ready yet.

staying in Sheraton hotel will never go wrong. check in service is good and friendly, the room is spacious and clean. great reception. Breakfast was good with varieties to choose, good ambient.