Utente ospite
31 gennaio 2023
Overall solid enough stay since we were in a last minute pinch. Got in during the wee hours of the morning (just before 2am) and Bob greeted us so kindly and thoughtfully in so many ways as we schlepped our stuff in on a cold, windy and snowy night, set us up with some late-night snacks and a room upgrade, along with some local info handouts. Even made our kitty feel comfy and at home. He set the tone for a truly solid and good stay. Decent room, although it did show a number of signs of wear and some need for some maintenance and a deep cleaning, and honestly an update. For instance, our room had a full-size cooking range, and the stove burners had all kinds of burned on bits and the oven had so much grease, so we didn’t even try to use it. Fortunately, this was a last minute stay for just a few days, so ordering out or getting some ready-made meals from the local food store delivered worked fine for us so we didn’t even bother bringing this to anyone’s attention. And while the furniture was a little worn in places, it was still a solid room and not too beat up in our case. Typical Residence Inn HVAC which worked ok, and typical windows that opened a few inches for fresh air if desired. There were indications of water damage and mold starting up in the bathroom, and we had a small, partial roll of toilet paper on arrival, requiring an upfront run to the front desk for supplies. Breakfast was alright, typical of Covid fare these days – prepackaged breakfast burritos or sandwiches, some hot items on certain days, donuts. The usual stuff. We would have preferred less of the prepackaged though. Super quiet area and super quiet room. Easy to get to from the highway. Zero riff raff and every single staff person we encountered was beyond helpful, polite and professional. Anything we addressed with staff was promptly handled and as I said earlier, Bob was above and beyond. Bob and staff get 5++ stars. Room and cleanliness not too great and really detracts. Had we been staying longer that just a few days, the room would not have worked for us and we would have had to address our concerns in more depth and maybe even switch rooms. So – settling them out at 4 stars since the crew here is so amazing.
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