Courtyard by Marriott Sapporo

Hotel Courtyard by Marriott Sapporo in Hokkaido has a huge parking lot, ensuring there's enough space for you to park your vehicle. Being a new hotel, its facilities are all very new and clean. If there's a chance, I'll definitely recommend it to my friends.

Wow talk about a disappointing stay - probably one of the most disappointing stays I've ever had in a Marriott hotel. TDLR: - Front desk prioritizes weird operation procedures over customers by not letting friends with different rooms check-in separately and also lack of care on disgusting and unhygienic room. - Bedsheets were unhygienic (another tldr: there was a HUGE blood stain on the sheets - warning, it's gross) - Hospitality service was not up to par at ALL. Firstly, when we checked in, there were two receptions at the counter, one was helping us and another helping my friends that we were travelling with. Our front desk asked whether we were all travelling together, so I said yes. She then said, “you can all check in together then” in which I replied “we have different bookings, different rooms”. She continued to tell us to check in together so I complied. The front desk that was helping our friends were clearly new and there were some complications with their booking. This whole time I was waiting for my friends to continue their check-in, while the front desk that helped us in the beginning was simply typing away at her computer. After 30 minutes, my friends were finally done and were able to go to their room…turns out we haven’t been checked in yet and the front desk had to now do ours. Which was another 10-15 minutes, while we could’ve already checked in if our original lady had helped us. Most ridiculous part was, our original front desk started helping other people check in while we were waiting for our friends to finish…. What kind of operations procedure is this to make the customers wait without reason and to help others first? Our friends and I weren’t even on the same floor or given rooms next to each other…so why did we wait? Finally, when we got into the room. As we were going to bed, we noticed a huge dried blood stain on the sheets near the pillow. The stain was under the covers and under a thin lining on top of the bed. Pic attached - t’s honestly quite hard to miss. As it was already 2am we decided to lay a towel on it and sleep instead because we knew it’d take a long time for housekeeping to come and we were already tired and in PJs. So next morning we told the front desk and the first and only response was to help us change the bed sheets. Didn’t offer for us to change rooms. Fine. We were in a hurry to go out, we left it at that. When we came back, I made it a point to tell the reception again about how unhygienic that was finding blood on our bed, and considering this is a relatively new hotel (well new or not) this is a pretty grave mistake and not to mention GROSS and super UNHYGIENIC. The front desk gave the same “we’re so sorry. This shouldn’t happen. I’ll make sure to tell housekeeping this doesn’t happen again. I’m sure they’ve changed your bedsheets since.” Nothing else. Didn’t offer to check whether it HAS been changed or not. And after I went back to the room, I realized the front desk guy didn’t even ask me for my room number??? So how much did he actually care about the situation!??! And guess what? They literally only changed the bedsheets and nothing else. Not even the pillow cases (I know because I had previously put a 1-time pillow case cover on my pillow and it was still there when I returned) Honestly. I’ve always enjoyed and usually pick Marriott hotels as I’m also a Bonvoy member but this is a seriously upsetting and disappointing stay. Dried blood bedsheets are something that’s so disgusting that even some motels are better than this. Also the lack of care of the customer in the service makes this 100000x more disappointing.

Very new and complete hotel with all amenities gym spa lounge bar very quiet accommodation near a beautiful park and subway access

New hotel at a convenient location. Size of the room is good as well.

因為帶着孩子看到有沙發床，考慮到可能會有用就果斷預訂了。 入住後發現和描述以及圖片不符，因為已經晚上了，也就懶得去換房間，結果發現房間空調是壞的，先電話前台聯繫過（會日語），前台説五層六層的空調壞了，正在搶修預計半小時修好，並拒絕為我們調換其他樓層房間。 把遇到的問題反饋給了攜程，等待結果。 睡之前空調修好了，半夜温度過低發現空調又壞了，拍了一張照片，第二天早上看到空調還是壞的。 第二天把情況告知攜程，酒店答覆願意免費提供飲料作為補償。衹能説無良商家，人在國外懶得搞事情。給個差評希望小夥伴們避雷！ 旺季三千多也就算了，連基本的保障都沒法滿足，不要預訂不要預訂不要預訂！

設施：很好 浴場裏面好些湯池温泉，據説有硫磺，等等，泡的很舒服 還有泳池，25米，需要穿泳衣。晚上22點關門。 但是預訂需要注意：餐食分定食和自助兩種不同的，預訂價格差距不大，但是現付價格差距就大了。前台服務態度不咋樣