Sapa Panorama Hotel

After checked-in realized the room is not the type I booked. Checked with the front desk, in the beginning they insist it's the correct room type until I showed them the photo/description on Trip.com app. They then said the information on Trip.com is incorrect, and twist again saying the information of room type is not passed down to the hotel. It's kinda obvious they knew it's different type of room, trying to find excuse by blaming the platform. They asked me to feedback to Trip.com but I know it's not going to solve my problem. They just try their luck like a scammer. After long negotiation, they said will compensate the price difference between the room types (ok now they admit the 2 rooms are different type, also means they were lying in the beginning). It was late evening already so I didn't ask clarify the amount of compensation. During check-out, they just return me 200k VND (8.20 USD) saying this is the price difference. I booked 2 rooms for 2 nights, the price difference is definitely not just 200k VND. We were busy checking out to catch out bus to Hanoi, no more time to argue with them. Btw, on one of the evening when I spoke to one of the elder lady at front desk, she said we are the 3rd group with such issue, she said it's normal to her. Looking back the whole story, we can conclude it's a scam. About the room. The location is good, has a staircase connecting to the main street at the back of the hotel. The room has a weird smell, a strong smell from sewer pipes. The smell get stronger after we use the shower and basin. Breakfast is good. Wifi signal is poor, we mostly use our own local sim card. The room sound insulation is poor, can easily hear noise from next door and corridor.

Many beautiful sceneries can be see at this hotel.

A seemingly old and very tired hotel but in a good location. Quite a lot of things need looking at to get this anywhere near European standard.

ห้องสะอาด ลักษณะทำเลดี ถึงอาจจะเดินขึ้นทางสูงแต่ก็ไม่ได้แย่ อาหารเช้ารสชาติดีในบางเมนู(ข้าวผัดอร่อย ผัดผักกะหล่ำอร่อย)วิวมองจากห้องสวยคุ้มค่าที่ได้เข้าพัก ถ้ามีโอกาศมาเที่ยวอีกจะกลับมาพักที่เดิม พนักงานต้อนรับน่ารัก

언덕위에 위치하고 있어서 걸어다니기 힘들었어요. 방은 깔끔하고 좋았는데 조식은 음식이 떨어져도 채워지지 않았습니다. 뭔가 2%씩 부족한 느낌이었어요.

จองห้องพักไว้ 2 คืน ไปถึงโรงแรมแต่เช้า ขอเข้าเช็คอินได้ก่อนโดยชำระเพิ่ม 200,000 ด็อง ยอมเสียส่วนนี้เพื่ออาบน้ำพักผ่อนก่อนเที่ยวต่อ ห้องพักสะอาด บริการดี ทำเลดีใกล้แหล่งท่องเที่ยว