Sapa Soleil Hotel

The best part was the location. But housekeeping was needed to be remind may be that is lack of communication.

Location is perfect. Staff is polite and helpful. Room is clean just that the toilet has a "funny" smell (maybe due to the poor sewage system).

Having seen the pictures and read the reviews my wife and I thought this would be the perfect hotel for our little visit to Sa Pa, but were we just unlucky with timing? For our stay we were in the 7th floor mountain view room. Firstly the positives: LOCATION: This is brilliant. It's not in the hustle and bustle of central Sa Pa (which was a big relief having walked up to the lake), but is still within easy walking distance of many restaurants, Cafe's etc. CLEANLINESS: Again, this cannot be faulted. All you could want from a hotel, plenty of clean towels, bathroom toiletries, the room was spotless and a lovely big bed. PRICE: This was a brilliant hotel in terms of value for money STAFF: Always smiling and very helpful whenever we walked in or had questions. The hotel owners son stayed up until 1am as our sleeper bus took longer to get there than expected. Most spoke decent English (far better than my attempt at Vietnamese). BREAKFAST: Great choice of cold food (cereal, fruit etc) and hot food (noodles, rice, etc). A chef even cooks fresh eggs however you want them. Now the negatives: THE BED: I like hard mattresses, however, this was like sleeping on concrete. HOT WATER: We had hot water the first morning, but after that it was only luke warm at best. We did have someone look at it and they said it was OK. Perhaps people in Sa Pa prefer just warm water. AIR CON: It got very stuffy in the room and I asked why our air con control only showed 'heat' & 'fan'. From what I could gather through discussion, floor 7 only has 1 central unit so all rooms would then have air con. HOWEVER, they did turn the unit to air con, so as above the staff were very helpful in this regard. This is just more a note. NOISE: This is where we play the 'unlucky' card. The hotel restaurant and patio is on floor 8 and for our last night there was a birthday party. This involved VERY LOUD music and fireworks launching off the roof. My wife and I had been awake since the early morning climbing Fansipan so wanted to fall asleep early as we were really tired, however, the noise was incredible. I asked at reception and was told it would finish at 10 (ended up about 10.15pm). During my conversation with the lobby door open, you could hear the music from reception. All in all, if you've got this far my closing statement is that it IS a decent hotel, clean, friendly and accommodating, however, be warned that if you're staying on the 7th floor and there is a party booked, bring industrial earplugs.

Lovely clean hotel with very helpful staff. Our room was lovely with a balcony and Mountain View except being so high up and it being December we didn’t see much because of the clouds. Also hot water pressure wasn’t great, not the end of the world but I am fussy like that. The restaurant where you have breakfast and pool area on the 8th floor looks amazing but neither are heated which I am sure is amazing in the summer but not in December! Eating breakfast in hats and coats isn’t great. Even the staff were dressed for the cold. Lastly just be careful with any breakages. My with accidentally broke a defective conditioner bottle and the hotel we’re going to charge us for it until we checked and explained how the breakage occured. Overall a very pleasant stay in great location in the middle of Sapa, just a few quibbles.

The hotel is clean, good location, good price, good breakfast ⭐️⭐️⭐️⭐️⭐️ All the staff are very friendly and helped us with our needs :) Especially May Anh helped us book our return trip back 👍 The views are spectacular and the infinity pool faces the mountains for a once in a lifetime swim. We will definitely be coming back here for our next trip to Sapa 😊

The hotel room was very clean and all of the hotel staff were very welcoming and friendly, especially Phuc. Phuc was very helpful with an issue I had with a lost bag too! They also provided a very nice note on arrival to the room, and made us feel very comfortable during our stay. The pool area is also stunning, overlooking the mountains. Would definitely recommend.