Charlie Thera Ibirapuera

good hotel

Gostei muito da hospedagem.

Extremamente barrulhento, tanto por um ar condicionado velho, tanto pelo barullho 24 horas da avenida 23 de Maio. Nunca mais. Cama horrivel. Extremamente apertado.

非常乾淨，設施完善，值得再去

Horrible customer service, no WiFi I would advise strongly to not book this apartment. The customer service is next to nothing. The apartment is fine but they ask you biometrics and passport to register entry system. During my whole stay there was no internet. I reported it 5 times and there was no resolution. They said it takes 24 hours for them to resolve issues. Considering I was staying 2 nights this was unacceptable. They didn’t offer any alternatives either. Pretty basic amenities, 2 glasses, 2 cups and one nespresso capsule for each day. Felt like a prison. Check out time is 11 which is less than hotels and check in time is 3 pm. It’s much better to book a hotel instead where you can at least leave your luggage in case of early arrival or late flight. Just a management company managing the property so I advise not to book it

Disappointing Experience, Poor customer services The whole experience was unexpectedly disappointing. Internet is out of services for the whole stay (4 nights). The customer services asked me to contact to other WiFi (in other rooms) but no internet still. Then they mentioned that they would send a technician on the next day but that person never came. The room provides very limited cookwares & appliances - no pans, no kettle, no spatula, no boiling pot. The stove was so poor that it took 10mins+ to boil 250ml of water. Location is okay but you need to be careful about the safety around the area. I tried to spall to the nearest supermarket beside the McDonald’s in 5-min walk. Full of homeless people stayed under a footbridge, blocking the way between the residence and the supermarket. Completely not recommended.