Hotel in zona Jardim Francisco de Lacerda, Isola Di São Jorge

I stayed 3 nights in this hotel as part of a group. The location on the coast, opposite Pico, is good, the (unheated) pool set in gardens looks nice. The rooms are small but adequate. It seems that the hotel is divided into two parts: those that have views over the pool, with coffee/tea facilities and those which don't (have views of the back of the restaurant and a bit of garden with some building works on the wall)! You can tell I was in the latter! This hotel prides itself on its breakfasts, with lots of home-baked goods (cakes, pies, pastries, biscuits). Unfortunately that is not much good if you can't eat gluten. It does not offer dinner in the evening. Since our group trip involved full board, we were sent to a pretty basic cafe up the road with formica tables and a very limited menu (vegetable soup, then grilled tuna or meat, then desert - which included tinned fruit salad one night). We had the same offer for 3 nights! The fish/meat was cooked freshly and well, at least! One big downside was that I slept with my window open rather than using aircon and got many mosquito bites - the only place this happened in the Azores. Maybe to do with the garden. Two things really annoyed me/us. On the last morning we were leaving early, as was another larger party. Our guide negotiated at length to get us a partial breakfast (excluding cooked items) before we left. We were told this would be in reception. Again, since I can't eat baked goods there was further negotiation to get me an apple and an orange set aside, as a special favour. When we arrived at 6.30 that morning, there had been dry sliced bread, sliced cheese and ham and coffee. I say 'there had been' because the previous group had eaten most of it (see picture). There was about 1 cm of milk left a jug to go with the remains of the coffee for our group of 9 and, of course, no fruit for me. That was very poor given that both the ferry and the flight out of Sao Jorge leave early so guests must regularly need to leave before breakfast opens at 7.30 am. The final insult was that I went to take my extra supplies of cheese/ham (because I couldn't eat much of their food) out of the room fridge when I left, only to find that it was warm. The fridge had been unplugged and the plug tucked behind the bin. This is a hotel with notices, if you know what I mean. There was a notice on the fridge whose English section said ' This refrigerator is for your use and is empty. If you wish to fill with any of these items, please contact directly the reception or ask for the room-service.' 'These items', was not explained/specified. So why unplug it if it is for my use? My food was ruined.

In linea di principio non avrei messo una nota così bassa, anche se non avrei raccomandato questo posto a nessuno e perché pensavo che almeno il personale sarebbe stato salvato ma, appena dopo aver fatto il check out mi arriva la notifica che l'istituto informa a Booking che non abbiamo alloggiato per non mi permettere di lasciare una valutazione. Che coincidenza! Abbiamo dovuto cambiare camera ma è finito per essere anche molto sgradevole. Installazioni senza manutenzione, umidità sui tetti e sulle pareti, rumori di altre camere, igiene insufficiente, telai sotto il letto e negli angoli, cucchiaini e piedi (uccidendo 5) E poi ci lasciarono una donazione dietro il letto, l’estrattori del bagno non funzionava, ma faceva molto rumore e umidità, ma aumentava solo dopo ogni doccia che odorava anche all’acqua residua; non potevamo lasciare le finestre aperte perché entravano più insetti. Il pranzo condiviso, che è dove ha anche il suo ufficio, odore a chiuso e quando andare a fare uso di coperte.. non c'era. Infine ... tutto un sacco di sproporzioni, mi vergognerebbe di avere un alloggio così.