Reserva Alecrim EcoSuite & Glamping

Fantastic place to stay in a roomy cabin looking out over the man-made lake which was lovely to swim in, up close and personal with the frogs. Children enjoyed the variety of pools and the nature. Evening food was great on the hill looking out over the valley and the beautiful sunsets.

+ Beautiful property with lots of green, pools, and nice iglu homes + Generous breakfast (which you have to order in advance and they bring it at "sometime between 8h30 and 10h00"), amount of food can last for several meals + Fun bio pool (great for the kids to catch and release frogs etc. But so so many unforced errors occurred with us which made our experience suboptimal unfortunately: - 1 week before arrival, we were informed that the room we booked is now not available, a restaurant is closed and the jacuzzi too - we intervened and wanted to cancel our stay, but then were assured that we will get the family room we signed up for - but upon arrival that room was not available and we were placed in a setup which didn't work for small kids (heavy sliding door with key a floor apart from parents etc.) - Upon arrival, before the bad news were conveyed to us, I was made to pay the entire amount, and only then was informed about all the things that were actually closed, plus nitty-gritty inconvenience like if the kids would want to use the indoor pool (of course in April/May), shower caps will be required for € 4.- each... For towels, I had to pay a deposit and carry back the 5 towels to the reception at check-out, and was challenged if these were indeed all 5 towels... In general, it felt as if the hotel tries to save costs and is stingy with guests... So not needed. - The entire property feels quite neglected: e.g. at the infinity pool: broken champagne glasses have been lying there for days, many of the long chairs are damaged, need to be replaced, it seems like no one is taking care of the space. The daybeds were dirty and soaked in puddles of water even on sunny days - no one seems to take care of the area - Internet spots are available throughout the place but login names and passwords vary (you have to go and ask staff for passwords) - IMPORTANT to know: There is no shop and the only restaurant open right now, the pizzeria, only opens 10-15h00 and from 19h00 so if you haven't brought any groceries and haven't booked breakfast, you'll need to hop in the car and drive 20 minutes to the next grocery store.

The good, the bad and the ugly: The location is very clean, romantic and has a great view. The Food is very good and tasty. The service is friendly but totally unprofessional, even chaotic. The wine was served repeatedly way too warm. Ice cubes were offered as a cure but this is a no-go. Despite discussing this with the waiter, they were unable to do better. The barkeeper was a disappointment to say the least. He begged a very expensive cigar (20,-- Euro) from us, promising as an exchange two very good locally made cigars. We agreed but were cheated with two cigarettes that were horrible and of no value. Being cheated by the personnel left us so dazzled and speechless that we did not even dare to complain. Never again. This is the worst service we ever encountered. Serveral more issues we had here will not fit this anymore, so our advice: stay away.