Metropolitan Lisbon Laranjeiras

Please do not let yourself be tricked by the amount of positive reviews as I am starting to think they are all fake. Booked a room, the place is advertised as sound proof and interior room and it’s far away from that. We were next to a road, a really busy one and we could hear every single car, motorbike, bus, airplane, people… It was as we were in the middle of the road. We spend 3 nights without sleep. The soundproof is not just the only lie of this extremely disappointing experience. The place is full of bugs, in the entrance and the room. The room was not cleaned at all, stains in the sheets and covers and walls, fingerprints everywhere, hairs from other people in the room, dust everywhere, shower not cleaned. There were parts of the room falling apart, the bathroom ventilation was not working at all, we had to shower and had the room full of the water condensation. The fridge was super noisy to a point we thought it was the bathroom ventilation of the next room until we figure it out it was not. To put the cherry on top, the room smelled disgusting smelly, like a dark humid closet. That room had not been ventilated in ages, maybe because of you open the windows you are in the middle of the road and the bathroom ventilation is not working. This was the biggest SCAM of my life. I have no words. Additionally not service at all, tried to message the property and the replies were AI talking to us, not addressing the problems and just gaslighting us into believing everything was fine. They said the would come and clean the room, no cleaning even happened. FALSE ADVERTISING- BUGS- DIRTY - NOISY 🤮🤮🤮🤮🤮🤮🤮🤮🤮 P.S:came with my mum, she has a knee injury and they had supposedly an elevator, surprise, surprise, the elevator was not working either. Never again. Please do not make the same mistake I did.

Stayed here for 3 days with my wife and son. The place is quite far from the centre of the city though its well connected by the metro. The closest station is about 500m away and there is also a zoo close by. The room was extremely small and there was hardly any space to move about. The kitchen was cramped and the bathroom lock was broken. There is no reception at the property and all communication happens via email and WhatsApp. The price is quite expensive for the room size and the amenities provided.