St. Regis Sanya Yalong Bay Resort

A wonderful trip. St. Regis was very luxuriously comfortable, beautifully well maintained and landscaped. My Butler Shirley was fabulous, so helpful and kind with everything I needed or wanted. Lovely pools with a gorgeous sea view from the infinity pool.

Before arrival at the hotel, I was contacted by my personal butler, Akim Shevchenko. He made sure that we had a transfer from the airport and that the whole experience was seemless and effortless. He was also available to deal with any additional requests while at the hotel and oversaw our checkout and transfer back to the airport. He definitely added to the overall experience. I stayed in the Royal Villa which is excellent! The location and food served using the private in-room dining was amazing. I've stayed at St Regis before and was not disappointed with this experience.

真是一次非常愉快的體驗，酒店管家Victor給我們提供無微不至的建議、照顧和幫助，訂餐廳、送水果、安排早餐、幫小朋友定活動，中間換房間安排行李，還送新年禮物，在臨近新年假期住客超多的狀況下，真是極佳的旅行體驗，非常感謝。

1、房間足夠寬敞，73平米的房間，雙床1.5米寬，衹有嘉佩樂的雙床寬度可以媲美（性價比瑞吉真的很棒👍🏻），瑞吉那一排的亞龍灣5星酒店的雙床房都是1.35米寬或以下，且面積都不到70平。園景還是能看到大海，這點很不錯。 硬件設備設施檔次很高，保養的也挺好的。拖鞋穿的真舒服，特別想和我老婆帶2雙回家穿，房間衞生一天2次。退房當天還會主動打電話給我免費延遲退房 2、管家式服務有求必應，因我家大寶喜歡吃水果，管家CiCi還貼心的安排了一份果盤。安排了房間含的私人影院2張門票，帶我大寶看了皮卡丘，我是想看長津湖首映來着，能省2張門票。小童俱樂部不大不小剛剛好。帶大寶玩了雙人卡丁車。入住就送了小朋友玩沙子的一套工具，還有小玩具 3、景區裏到處都是景，特別棒👍🏻隨便一拍都是美景，不像某特蘭某思那一片的人山人海。泳池很不錯，開放到晚上10點，打卡必備。工作人員看到客人都會主動問好！素質不錯。 4、早餐還可以，最主要還有免費冰拿鐵，一不小心喝了2杯。中餐廳出品很正宗，分為南方口味，北方口味，四川口味3種。我們吃的是南方口味，味道挺正宗的。唯一就是中餐廳甜品實在太甜了。5、住了3天，感覺泡在酒店就好了。小朋友們玩的東西挺多的。清晨起床散散步，夕陽時候去沙灘漫步，回來吃海鮮自助餐挺愜意的。 6、唯一小小遺憾就是，不遠處的糜它塔拆了。來之前我還告訴我家大寶，説要帶他去看兔爺爺的燈塔。

小管家Eden很貼心。瑞吉作為老牌的酒店，服務和硬件設施都還是過硬的，性價比比較高。

不懂三亞瑞吉現在的服務怎麼會差到這種地步？全酒店衹有禮賓部小哥服務態度好（不包括禮賓部的主管 穿白襯衣的那種）。 從頭講吧，我們前兩天住別的酒店，因為瑞吉有無邊泳池才換了瑞吉，結果瑞吉的無邊泳池在我們入住第二天開始停了，整修。無語到家了。 入住的時候我們從海棠灣過去，晚上了八九點左右，前台辦理業務的男性服務人員，態度奇差！對我們愛答不理，一副很輕蔑的語氣和我們講話。我們進到前台辦理的房間後，竟然沒人招呼，全都在玩手機，這就是瑞吉的五星級服務？ 拿了身份證給我們辦入住，連我們房間包含什麼內容都沒有和我們講（和隔壁萬豪的服務簡直天差地別）。 沒有告訴我們含早、也沒有告訴我們房間的小冰箱是一天一更換、更沒有告知我們房間包含旅拍、包含出海遊。這種服務態度真的令人很生氣，在攜程評分之後我會想瑞吉投訴這位職業能力不足的前台！ 因為在三亞也住過幾個五星六星酒店了，很難相信瑞吉的服務可以差成這樣，是下次來三亞再也不會選擇的酒店。

I wish to warmly thank Mr.Akim, who has been been an incredible value during my stay. Extremely professional, efficient and nice person. 5 stars to him!

完全不推薦，真的太差了！極度老舊，極度臟！這是住過酒店裡最臟的酒店，沒有之一。房間黴味嚴重，嬰兒床臟到我崩潰！小童樂園成人不穿襪子隨意進出，早餐又臟亂又難吃，超出了我對五星級酒店的認知下限，也打破了我對瑞吉品牌的認知！唯一還算説得過去的就是服務了，服務人員確實素質都很好。

This was my third time staying at the St. Regis. Eaton from check-in, was very friendly and informative about everything happening at the hotel. We traveled for a friend’s birthday so we booked the garden villa. We actually stayed in the exact same garden villa from a previous trip! Our garden villa was spacious and they provided us with a nice welcome snack and wine! Our butler Caroline, was very helpful throughout our entire stay and always made sure we had everything we needed. She was very kind and caring. Throughout the morning or day she would message to see if we needed anything or buggy service. She made sure our laundry was picked up and returned to us in a timely manner. She made sure we received a birthday cake! Our Ayi Parttime, was also very friendly and made sure to make special decorations for the birthday! Breakfast was very delicious with a wide variety of options and free flow champagne 🍾 David from Driftwood was very kind and helpful throughout our stay as well. Overall, the stay was very relaxing and I would stay again. Also, the Ocean and Sky Bar was a nice addition and provided a very relaxing environment to wind down at after a busy day at the pool! Chloe was very nice and made sure we had our drinks or anything we needed. Some things that need improving are: the garden pool villa has too many trees so there is not much exposure to the sun, the pool equipment (chairs and recliners) are out of date and need updating, the Ocean and Sky should have the band play later than 9pm on weekends (it was a great place to relax and chill with a drink but the live music stopped too soon). Besides that, I would recommend the St. Regis to anyone looking for a nice and relaxing holiday!