San Ya Bay Earl Park Hyatt Hotel

On the surface, the room looks fine but it smelt of cigarette smell. Request to change room was denied but staff said they’ll get rid of cigarette smell. While the room no longer has the stench, the bedsheets still has the smell. The shower knob was very tight that we had to use towel to turn. Upon feedback, front desk said all the rooms have the same tight shower knob. My elderly parents had no strength to turn at all. We decided to end our stay early after one night and moved to another hotel.

It had a bidet, which was great, air-conditioning worked well, and an excellent variety of food for breakfast. 5min walk to the river and boardwalk, and from the bridge, you can see the beautiful buildings that look like trees! Sadly, the swimming pool wasn't available until 5.30 pm, and so that's why we moved early.

Overall hotel is ok. Coming from North America, dont think this is a Hyatt hotel - its not. Wish they had more dryers, theres 4 washers and 1 drying machine and a couple drying racks. Gym looks outdated, its a non smoking hotel but you can still smell it in certain areas Try to avoid 6th floor rooms - youll hear the restaurant below when breakfast starts and people moving tables and chairs. Rooms are not soundproof at all, youll be able to hear clearly peoples conversations. Breakfast is ok, nothing special. Nothing was really warm even though they were plugged in. Several convenience stores and restaurants nearby and the bell man who says his English name is Jimmy is great!!!

There was a bit of a language barrier among the staff and customers.The porter is the only translator if you haven't downloaded the translator app ahead. Google doesn't work very and their Mobile service is unreliable. One have to read the fine print of the listed gifts. My gift ended up with only a box of candy. There's no shuttle from the airport and you have to prepare your ride ahead.

It’s a love hotel . Free Condoms and ear plug. With a big swimming pool. Front desk service is meh.

Good to stay all amenities near hotel