Utente ospite
23 luglio 2023
We wanted to like this place but it fell far short of value. We stood in line for 45 mins with two small kids in order to just check in, only one person checking in lines of guests at the height of the season. Although we speak three languages, that was not a barrier. The interest in providing good service was. Nothing about the resort was explained so we really didn’t know what was going on. The checkout process was equally as long. The kids facility from playgrounds to pools were broken, non functional and extremely dirty. Large spiders were all of the kids pool area, rocks in the kids pool and overcrowded. The steam sauna was non functional and only one of two Swedish saunas was actually hot. Our rooms lock was broken, the hammock was broken, many items in the bathroom were broken. We couldn’t complain about it because no one answers the phones, probably because they are so busy checking people in and out. The breakfast was lacking in freshness, quality and consistency. The juicer was often broken, egg shells in the scrambled eggs, no coffee at one point. No table linens, forks knives, we had to get them ourselves. At one point when asking a staff member a question, basic about locations of things at the resort. She walked away saying she didn’t know and left. Just sad it didn’t live up to its hype and it was likely once a nice place. Not maintained and understaffed now.
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