A&G Company

Ho pagato per restare qui. Ma quando stavo per imbarcarmi sul volo da Atene a Santorini, sono stato informato dalla direzione che l'alloggio pagato non era disponibile. Dissero che avevano un problema idraulico e mi suggerirono di alloggiare in un altro alloggio fuori città. Ho dovuto accettarlo per non correre il serio rischio di restare senza casa e senza i soldi che pagavo. Mi hanno ospitato in un appartamento lussuoso, ma molto lontano da tutto, da cui si arriva a Fira solo in macchina, e senza le caratteristiche che più apprezzavo in quello che effettivamente ho pagato. I proprietari dell'alloggio abitano nella stessa casa, l'alloggio è separato dalla loro abitazione solo da una porta interna e si sente tutto da una parte all'altra. Come se non bastasse, all'interno dell'alloggio era collegata una piccola telecamera di sorveglianza! Per fortuna me ne sono accorto in tempo e sono salito su una panchina per raggiungerlo e spegnerlo. Quando sono andato a controllare le immagini satellitari e street view su Google Maps, con mia grande sorpresa, mi sono accorto che il presunto alloggio pubblicizzato non può nemmeno trovarsi nella posizione indicata, poiché le facciate degli edifici ivi presenti sono del tutto incompatibili con le foto presentate su Prenotazione . Booking, alla luce delle prove, ha cercato di recuperare i miei soldi, ma mi ha informato che i proprietari si sono rifiutati di effettuare il rimborso. Solo più tardi mi sono accorto che in queste recensioni erano stati riportati altri casi molto simili. Non è un caso... oppure l'impianto idraulico si rompe solo quando stanno per arrivare gli ospiti? La mia vacanza è stata quasi completamente rovinata. Mi sento ingannato.

Non pensare mai di prenotare questo posto. Hanno detratto dal nostro visto 200 euro quando la nostra prenotazione era con cancellazione gratuita. Li contatti e loro non si prendono nemmeno la briga di risponderti. Non perdere tempo, prenota altrove.

Sono arrivato qui a Santorini per non trovare nessuno alla reception. Abbiamo chiamato in anticipo per dire a ********** che avremmo fatto un check-in posticipato. Mi è stato detto che non sarebbe stato un problema e mi è stato detto di chiedere di Anastasia. Il numero sul websjtr e sull'e-mail è nkt un numero operativo. Mi sento come se fossi stato truffato perché ero rimasto bloccato in un altro paese senza dove stare. Mentre leggo le recensioni, vedo che altri ospiti hanno avuto lo stesso problema di nessuno che rispondeva dopo aver pagato. Questo è assolutamente ridicolo e voglio un rimborso completo.

What you book and what you get are totally different! Booked a 4 star hotel and ended up with a two star hotel! The pictures they had on the booking site when we booked were completely different to what we ended up with. We went to A&G suites but we were told we had to go to Blue hotel to check in. The lady at reception was nice to begin with. We were told we had to go to the Lignos Hotel. Bare in mind we had been travelling since 2am from home it was late afternoon so we were obviously disgruntled we had to go somewhere else. The lady then became blunt and abrupt. Greece is having a heatwave so we were hot and looking forward to going to our room, baring in mind the pictures showed a beautiful light airy room. We were met with a dark room with a tiny sliver of a window or a quite unsecured shutter on the door which had no glass. Someone could easily break in with little force. The room was clean thanks to the cleaning staff. The shower was a joke, it was a small basin at the bottom with broken shelving, a shower head that did not stay up properly and the shower curtain that looked like it was held up with a recycled umbrella wire, the curtain also clung to your skin as there wasn't much room to avoid it. There was a nice area to sit outside with table and seating. It was more central but as you'd expect also more noisy. We queried where we were staying and was told we must have been looking at a different hotel! Please do not insult our intelligence. The pictures on the booking site have now been changed to reflect the hotel you're actually given, well almost, there is still one which is nothing like what you'd get. You only have to look at images for it to see what they were falsely advertising. If we had time we would have gone to the reception to sort it however we only had a day and a half on Santorini with excursions and meals booked so we didn't have time. Communication from them was very poor and like I said, told us we had booked wrong. We also had a little visitor, must have come in through the non existent pane of glass on the door or under the large gap under the door. The room is fine if that is what you were expecting but not for the luxury we were expecting. Please don't be scammed, do not book here!

Absolutely amazing apartments if you are planning a divorce or breaking up with your lady. Utterly disappointing stay in Santorini, only activity saving us from this hotel hell was the one day trip to Oia. FYI: one hour before check in, we received a message in Booking stating that our hotel reservation in A&G Suits was changed to another one, Hotel Hellas. The room was not equivalent for what we had paid for, so forget about refund Pathetic facilities. The rooms in Hotel Hellas remind me of a Soviet prison cell. I wish my enemies not to experience such horror.

BEWARE OF BOOKING HERE Booked two rooms for 2 couples. We arrived but there were no rooms available. Also we had lots of problems with the money side of things - debited our account twice, refusing to return the money until we arrived at the hotel, still taking 15 days before it was returned, that was after involving our bank and booking. Com.

AVOID THIS HOTEL AND ALL ASOCIATED HOTELS We turned up for our booking in June 2024 to be told that our booking which we booked a year ago & we were charged twice for the one booking & were told to sort it out on our arrival, we arrived to be told that our booking was for 2 rooms and 2 people (not true we were 2 couples 2 rooms) so they had to put us in another hotel. English became an issue when they were questioned, we transported to another hotel of lesser quality (no refund of the difference in price) and left to it. they are rude and this is how they operate its a scam dont book taxis with them as they clip the ticket all the way- they fleece you and dont care about it. We did finally get the refund back after getting in touch with our booking agent 12months later and had to deal with it while on our trip very disappointed and feeling let down by booking agents who have this business and other hotels associated with them on their books