Hotel in zona Casa da Balconada - USC, Santiago

I had an injury just prior to checking into this hotel. the front desk staff were helpful in the extreme to help me change my room to a more convenient one, find food during siesta time, and they even helped me get a Covid test in my room which was required in order to get on my flight the next day. the room was super comfortable and quiet, the breakfast was fantastic and again, the staff was excellent- friendly, caring, competent and anticipated my needs. thank you!

· La ubicación es inmejorable, cerca del bus que va al aeropuerto, al lado del centro , está muy bien , tiene dos terrazas, super divinas, tienes agua, café y té. También tienes neveras para guardar tus cosas. Una Habitación muy amplia y comodisima. Un detalle, puedes lavar alguna ropa, que cuando llevas muchos dias siempre necesitas algo , Lo recomiendo. El chico de la recepción que es venezolano super amable a la hora de consultar algo

Dopo aver completato il Camino, pensavamo che dovremmo rimanere per diversi giorni per riprodurre l'esperienza! Che scelta eccellente di hotel! Il personale molto amichevole e utile ha reso il nostro soggiorno delizioso. La stanza era pulita ogni giorno e le servie fresche sono state fornite. Buona quantità di spazio e di magazzinaggio. La posizione è molto centrale. I bus cattedrali e aeroporti erano molto vicini all'hotel. Il colazione era abbondante e molto buono valore. L'hotel non può essere per il sonno leggero, perché ci sono bar, ecc in prossimità, alcune delle quali non si chiudono fino alle prime ore, il che non ci ha fatto effetto, perché ci è stato divertito l'atmosfera e l'atmosfera. Ancora una volta, l'eccellente staff ha reso il nostro soggiorno molto piacevole.

Ci ha costretto a comunicare per sapere quando ci hanno mandato il codice per entrare, e questo ci ha fatto nervosi perché siamo arrivati dopo mezzanotte. Finalmente l'hanno mandato, ma era sbagliato. Fortunatamente c'è un telefono alla porta e in un secondo l'hanno risolto. C'è un parcheggio a pochi chilometri. Molto vicino al centro e la cattedrale. Ci sono molto comodo, moderno, ci ha toccato quella di disabili in PB Non ha aria condizionata, solo riscaldamento, come abbiamo fatto a marzo non notiamo la mancanza, forse l'estate si sente. Non abbiamo preso colazione. Letti molto comodi, buon wifi, senza pavo ma hanno macchina da caffè pagato in sala. Eravamo solo una notte, era molto buono.

Sono rimasto in questo hotel a causa di circostanze sfortunate su un volo da Funchal a Manchester UK, che ha portato a Divertimento a Santiago. Ho avuto un soggiorno prolungato per affrontare le formalità con una signora che mi accompagnava, e posso solo descrivere ALL'agente di questo hotel come EXCELLENT. Non c'era nulla di troppo per loro, e la loro gentilezza per la signora che viaggiavo era il caldo del cuore, grazie speciali alla Recepcionista Eva Carracedo, che era particolarmente utile, andando fuori dalla sua strada con le traduzioni e il lavoro di carta. Spero di restare qui di nuovo per ragioni più piacevoli. 5 Inizia a tutti Dr S

Chose this hotel for overnight as on outskirts of SDC for easy get away next morning. Situated high on a hill the rooms face the courtyard or the pool/ tennis court, town and busy road. Super easy parking. Decor is a bit 80s time warp, but the hotel has a slightly faded grand hotel layout with sitting areas about, wide corridors and spacious rooms. we took a family room so we had 2 double beds for a bit more space rather than 2 small singles. Due to Covid the room was a bit *****ped down...no kettle, minibar, robes, slippers, notepad etc. Very clean. Got a complimentary bottle wine but no corkscrew to open it. Good basic buffet breakfast with plastic gloves to wear to use buffet. Simón, who checked us in was charming and very helpful giving us all the useful info. Good wifi. Did hear some noise from nearby room with kids going crazy but just a few hours in the evening. Wonderful huge size bath. Great linen and pillows and very comfy bed made for good nights sleep. Would use again. If you want to open windows ask for a room facing the courtyard so there is no road noise. Room service limited hours but came fast and was delicious. Very good value for what we paid and a great night's sleep.

reception staff went out of the way to help us. recommending where to go and how to find bus and train connections to get there. helped with time tables as well. the bus for the airport and the train station stops outside the door, the adult fare is $1 so made travel cheap and very easy. food was of excellent quality and quantity. we were on half board basis. room clean ,bed excellent, no english tv stations. lovely bathroom.

Scegli questo hotel come lontano dal centro e dal rumore. L'hotel è una 4 stelle, e un senso internazionale. C'è un parcheggio proprio fuori. Una bella piscina al sole e un buon spa. La camera è molto grande e i letti sono umongosi. Giacche di buona dimensione, mini frigo, bagno grande senza attrezzature.Ha bisogno di un riparazione, ma abbiamo trovato un buon valore per i soldi.Buffet di colazione buono

Cute, charming property, however the service was HORRIBLE. The owner even screamed at me! We were a group of 12 people walking the Camino. The first person of my group arrived by herself, and they didn’t want to send her a taxi as it was promised on the reservation. They said that they don’t send taxis for just one passenger, and this client Sofia, had to wait two hours for her parents to join her, and then, the hotel sent the taxi. She was by herself two hours in a restaurant without knowing what to do. The booking company never informed us that in order to receive a taxi a minimum of guests was required. The waiter at the restaurant at dinner times was distracted, mixing orders, and trying to convince one of my clients that he can’t take a Martini and a glass of wine at the same time! One or the other! Who cares! If the client pays for both drinks, the waiter is nobody to be judging a client’s drinking behavior. One of the guests requested salt three times for French fries, with no results. He finally went to another table to ask other hotel guests for the salt they had in their table. And I can continue for hours describing the lack of professionalism in this place. We are all Spanish speaking, therefore no language barrier. The owner, as I said, he was very arrogant and uneducated. I was talking to him, standing by his table, while he was eating cheese and bread. He never stopped eating and/or invited me to the table, and/or standing so he can be talking to me at the same physical level (basic rules of education); I addressed the taxi situation in addition to the fact that they left my luggage into another client’s room, making this totally inappropriate for them and for me. Can you imagine if there was something missing from our suitcase? Who is responsible? Well, this man said that it was this client’s fault to “accept” these suitcases into their room. Unbelievable!! He was one of these persons “My way or the highway.” Rooms have no AC, no elevator, and no phones! I had one towel only for two guests, and when I was in the shower, I noticed it and there was no phone to call the receptionist. The shower gel dispenser was empty. The room was not clean. When I addressed these issues to the lady in the morning at checkout (I am suspicious that she was his wife) she just said “Vale” (Ok) No apologies, she was not surprised, and she mentioned that if I wanted another towel, I should have used my cellular. I replied that making an international phone call to request a towel was totally unthinkable. Last, we were “lucky” to have the owner driving us back to the Camino. He never opened us the door, or the trunk; never helped with our luggage; he was comfortable seated by the wheel all the time. And he drove us super-fast to intimidate us. Terrible! Stay away from this place.