Carrer de's Centre, 4, Santa Ponsa, Balearic Islands, 07180, SpainDettagli hotel
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1 notte
Recensioni degli ospiti
4.1/5
Molto buono
45 recensione
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Recensioni verificate
Ubicazione4.1
Strutture e servizi4.1
Servizio4.1
Pulizia4.1
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Tutte le recensioni(45)
Recensioni positive(37)
Recensioni con foto/video(9)
Recensioni negative(8)
Sasoouchou
Soggiorno: set 2023
Viaggio con amici
3 recensione
4.7/5
Fantastico
Pubblicata: 16 set 2023
Hotel molto carino, accogliente… la città è bella. Ci tornerei 😻
Testo originaleTraduci con Google
Utente ospite
Soggiorno: apr 2024
Famiglia
1 recensione
2.0/5
Pubblicata: 16 apr 2024
We arrived at past midnight to meet an elderly receptionist who refused to let my 7yr old stay. For almost an hour we were stuck at reception. Tired and now stressed. They then insisted on holding my daughter’s passport ( as though we would pay to stay in a hotel for four nights and run away after one night). That act alone was INSULTING!. First thing in the morning they kept calling to ask for an extra €48 to let my kid stay. Please note that on the trip.com site it says kids under 12 stay for free and the room was large enough for two adults and a child. There was a sofa bed. Clearly this €48 was more important to them than courtesy. There were better ways to handle this. The money was paid by me. I was very very displeased.
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Ekaterina
Soggiorno: ott 2023
Coppia
2 recensione
4.2/5
Molto buono
Pubblicata: 15 ott 2023
Отель находится в красивом округе Санта Понса - горы, зелень, море. Номера просторные и есть балкон. Спокойный район ( можно поспать ночью). На территории отеля два бассейна -взрослый и для детей , есть анимация. Пешком за 15-17 минут можно дойти до пляжа . Рядом есть магазины , кафе.
Из минусов : нет кофемашины 🥲
Оплата на территории отеля/в кафе только картой.
Постельное белье было с запахом сырости.
Если вы покидаете комнату , то перестает работать холодильник ( поэтому просите вторую магнитную карту, иначе еда в холодильнике испортиться).
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Sofía
Soggiorno: set 2023
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 26 ott 2023
Excelente!!! Muy buen servicio y ubicación para coger el bus para ir a Palma
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Utente anonimo
Soggiorno: giu 2024
Viaggio con amici
2 recensione
4.2/5
Molto buono
Pubblicata: 12 giu 2024
酒店很不錯 家庭房型很大 沙發床甚至是雙人床 就是通風不太好空調也不太好使很熱
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kevin r
Soggiorno: set 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 16 set 2024
Best hotel ever rooms lovely spacious pool excellent. Bar staff outstanding especially my wee pal Oscar (as he call me AMIGO LOL .......) will be back please everyone come to this hotel u won't be disappointed food gorgeous drinks reasonable I've been to santa ponsa loads of times but this hotel stands out the most will be back 100%
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Risposta dalla struttura: Dear Kevin, Thank you for taking the time to write this review. It is truly motivating to read your kind words in regards to your stay in our Globales Costa de la Calma, and we are so pleased to read that your stay was an unforgettable experience and that you received a very friendly and attentive service from our team, specially from Oscar. It would be a pleasure for all the Globales Costa de la Calma team to welcome you back in a near future Best wishes, Globales Quality Department
nicolabB8388ZO
Soggiorno: set 2024
Coppia
5.0/5
Eccezionale
Pubblicata: 13 set 2024
Great place to stay. Staff are very friendly and helpful. Nothing was a bother. Air con wasn't working in our room but they fixed it next morning. Room well kitted out for self catering. Hairdryer. TV in English. Very clean. Comfy bed. Pool area clean. Downside, not enough umbrellas. Great entertainment from Andre at the poolside. Food and drink reasonably priced at snack bar. Loads of places nearby to grab food and s/c needs. Would definitely recommend
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Risposta dalla struttura: Dear Nicola, Thank you for sharing this glowing review of your recent holiday experience at Globales Costa de la Calma. We are grateful for your compliments; it is always our pleasure telling our team that they have exceeded our guest’s expectations. It would be a real pleasure to receive your visit again and please do not hesitate to contact us directly for any kind of assistance you may need Best wishes, Globales Quality Department
Y1970VTangelas
Soggiorno: ago 2024
Famiglia
3.0/5
Pubblicata: 18 ago 2024
Arrived 3.30 in the morning with a very tired 5 year old slightly worried as they didn’t have are name on arrivals anyhow gave them the paperwork and finally sorted out Room we have was fine tuck a day or 2 to work out air con must stress that the pull out beds in bedroom and living room aren’t fit for adults also need to get the spare key form reception so you can leave electricity on so fridge doesn’t stop working To the pool couldn’t get the kids out of the small pool but sun bed and shade wars where a joke with people reserving them @ 9 and not returning until after dinner we ended up moving the umbrellas for shade big pool far to deep for the little ones and they had a mat out which which had older children and adults ran down I felt it so unsafe for younger children Both pools shut for around 6.30 bar was shut for 9 so no evening entertainment which was a shame there was very little kids club which was advertised when booking the hotel The area it self was great and very close to the square 5 mins walk beach around 10mins scenic route near main shop then down the slope turn left and follow the path lots of lovely eateries the garden is a must visit lovely food n staff Overall we had a fantastic stay front of house staff did a fantastic job working long hours in the Spanish heat
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Risposta dalla struttura: Dear Y1970VTangela, Thank you for your review, we appreciate the opportunity of reading your comments although we regret that your stay with us was not totally fulfilling. We are sorry for the inconveniences mentioned, we take good note of them and we will check them with the departments involved to performance better. About the Parasol and sunbeds, we are sorry and that the uncivic behaviour of some customers has caused you inconvenience. We inform you that it is forbidden to book sunbeds, and we are trying to find a solution that will allow us to put an end to this problem, although some measures are complicated, as they would lead to conflict situations between our employees and some inconsiderate customers. But we will do our best to find a way to fix this situation and offer a better stay to all our guests. We also appreciate your praising words regarding our facilities and the friendly, professional service received from all the staff! We are glad to know that you fell comfortable with us. We hope to have the chance to welcome you again. Sincerely, Globales Quality Management
beckpred
Soggiorno: ago 2024
Famiglia
3.0/5
Pubblicata: 13 ago 2024
As someone who checked out this morning, I can only agree with the negative reviews of other people. There simply aren’t enough parasols, and during this heat wave that’s been a nightmare. Maybe it hasn’t been so bad in previous years because it hasn’t been so hot, but this year even people who love tanning needed some shade. Despite the complaints going back months on here (which we know they can see because they respond to some) no more parasols have been bought. Why not? So despite really really not wanting to, I joined the madness of towels out at 7am, because otherwise the kids would burn to a crisp. It’s made for a rotten holiday. And as someone who sits down there and reads, rather than heading back up, I can tell you that the sunbeds and the ground under them are filthy. They are not cleaned at all. The pool is, the area around the kids’ pool is, but around the adults pool you have the same bird poo, leaves, empty glasses, spilled drinks and bits of fruit that were there yesterday. Nobody cleans that. Not helping is the people who put towels down and then don’t appear until 3pm. I just took their parasols after a couple of hours on the days I hadn’t come down early enough to get one. More people should and it would stop them. I did tell the receptionist, who said she’d tell the pool staff to be more proactive, but nothing changed from their end. An otherwise nice little hotel, but we’d never return or recommend it solely due to the pool.
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Risposta dalla struttura: Dear beckpred, Thank you for the time you took in writting this comment. We are sorry if your experience with us was not as pleasant as we wish and if our service did not reached all your expectations. Regarding the sunbeds and parasol, we would like to share with you that we have increased the parasols in the pool area, even we try, it is impossible to have one per every single client. Also to mention that it is forbidden to reserve them, and we warn our guests every day that they cannot be reserved. Unfortunately some of them do not pay attention. We are aware of this and will take measures to prevent this type of problem from happening again. We are sorry that you did not find the cleanliness of our pool adequate, and we will certainly pass on your comment to our maintenance team, although we must say that our pool is cleaned twice a day following the strict protocols we have established at chain level, and that the cleaning area and water quality control records are available to all customers. Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. Sincerely, Globales Quality Management
Charlene C
Soggiorno: giu 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 30 giu 2024
Had the best holiday excellent hotel staff lovely and helpful , perfect hotel for family with kids was my sons 1st holiday abroad he had best time because of this hotel kids entertainment round the hotel was amazing Andre and the other girl went above and beyond for the kids . Food great and plenty of space around the pool sunbeds not overcrowded - 10 minute walk to the square and shops, 4 euros in a taxi to the main beach. Would highly recommend , rooms cleaned daily with clean towels if u want leave card on the door .
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Utente ospite
Soggiorno: nov 2024
Altro
3.0/5
Pubblicata: 2 nov 2024
Stayed here recently for 4 nights with my partner and our son, We was unfortunately disappointed In our accommodation, having stayed in a different Globales hotel which was 3star and being happy with our room, I thought this hotel would be nicer but unfortunately that was not the case, I’m also pretty sure there was a shower door for a bathroom door? I really don’t think it should be rated 4 star! Santa ponsa though is a really lovely place to visit.
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Utente ospite
Soggiorno: ott 2024
Altro
1.0/5
Pubblicata: 27 ott 2024
The Apartment Hotel is not 4 stars.Wouldn't go back again staff were not helpful.The pool is too small and you be luckly to get sunbed.The apartment was not great as you can see attached photo.We get complain from people at the reception about paying tax as we pay €132 for three people because it a 4 stars.Crazy! We only get one key pad between the three of us which not right as we all adults.
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Rachel P
Soggiorno: ott 2024
Coppia
3.0/5
Pubblicata: 23 ott 2024
It is ok, NOT a 4* in my opinion. Stay was 4 nights, maid came in only to empty bins 3 times. Towels never changed, had to ask for fresh at reception aswell as toilet roll. Room not cleaned/ swept at all. Pool looked great for families. Good location just not for us
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Risposta dalla struttura: Dear Rachel, Thank you for your review. We are sorry to know that we have not fully reached your expectations this time and we apologise for the inconveniences. We are sorry to hear that you were not satisfied with the standard of cleanliness of the room. We have checked your booking and did not find that any problems were reported to us during your stay. Had we known, we would have been able to send our team to carry out an additional review, so that your stay would have been more satisfactory. By the other hand, you can be sure that we will carry out the appropriate follow-up actions to verify that everything is in optimal conditions. We truly hope that you come back and give us another opportunity to reach your expectations. Sincerely, Globales Quality Management
Lorraine M
Soggiorno: set 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 26 set 2024
Just returned again from these lovely apartments had a beautiful 1 bedroom apartment. But need to give special thanks to 2 of the reception staff Chris and Tahsin who went over and above to help us enjoy our holiday. So friendly and helpful thank you so much for all that you do. Hopefully we will be back next year and see yous all again. Lorraine Ryan Connor room 115 stayed from 4/9/24 to 11/9/24 x
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Risposta dalla struttura: Dear Lorraine, Thank you so very much for your feedback. We are thrilled to know that you had an enjoyable stay with us and that our facilities and services were up to your expectations. We also appreciate your praising words regarding our facilities and the friendly, professional service received from all the staff! Specially from Chris & Tahsin. It would be a real pleasure to receive your visit again and please do not hesitate to contact us directly for any kind of assistance you may need. Best wishes, Globales Quality Management
Madison E
Soggiorno: set 2024
Famiglia
2.0/5
Pubblicata: 18 set 2024
Cleanliness is something they need to work on. Pink and black mould in the shower. Mould covering the shower head. There was crisps and dirt underneath the bed. Not very thorough. In addition there wasn’t much of an atmosphere at the hotel. The staff look glum and there’s a lack of entertainment.
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Risposta dalla struttura: Dear Madison, Thank you for sharing your thoughts about your stay with us. It is not what we like to read, but your comments will help us to check our processes and improve them to offer a great stay to all our guests. We are sorry to hear that our cleaning protocol has not been enough for you. Our cleaning staff is usually very thorough and follows strict cleaning standards. You can be sure that we will carry out the appropriate follow-up actions to verify that everything is in optimal conditions. All our team hopes to get an opportunity to welcome you here again soon Sincerely, Globales Quality Department