Plazamar Serenity Resort

tres bien situé personnel agreable souriant emplacement tranquille et proche de la mer

Visited mid Sept and extremely hot. The hotel layout is good but possibly too many steps for anyone with mobility issues. Staff most ok. Pool area very busy with lots of kids which we found unusual for this time of the year. Sun beds always available just help yourself. Could be a bit indiscrimate where people placed them. Entertainment mainly for kids. Room a bit basic but the shower fine. Unusually for AI the food was satisfactory with plenty of choice. The one complaint we had was the fact that the bar area closed at 11pm. I can understand stopping the AI drinks but you couldn't even buy a drink after that. We don't bother with alcoholic drinks through the day so this was disappointing. Didn't expect that in Majorca !! At 11.30 the terrace was in total darkness when the lights were switched off. One night we were chatting with another couple and were told to leave as the terrace was now closed. Finally, there are notices all around the hotel advising towels would be removed if left on sunbeds etc They weren't. Secondly no smoking/vaping signs were regularly ignored, particularly bad if it happened in the dining area. If you are going to have rules enforce them...

Before we had even got to our room we were asked to pay 70 euros Safe 32 Euros 10 back at checkout Tourist tax 36 Euros Drink Tokens 2 Euros ( this was a bit of a pain as we were all Inclusive and you had to keep taking cup back when wanting another drink they would not give a new one without the cup dont expect to have to do this when AI) Location: Perfect within 5min walk to bars restaurants and beach ( If wanting to go to The Square its well over 30 mins walk taxi is 5 euros there and back Rooms: Were fine although not in them long Entertainment : was not much as only 1 person so not much going on during the day shows were on at night which were the usual stuff Staff : didnt really interact with them but the pool bar is the only bar so service could be quicker Restaurant : This is the worst one I have every been in all the years going abroad the actual food bit was tiny and not a lot of choice either fish chicken or lamb but the real big problem is the infestation of pigeons and birds in the sitting area the are everywhere on tables on chairs walking across cutlery eating from plates that have been left as not cleared quick enough and staff dont do anything to prevent them the worst bit was I had to go to a table and tell someone not to eat their lunch as a pigeon had been on the plate eating the food while they were at the bar trying to get a drink this is totally unacceptable in this day and age and for that reason I will not be back and not recommend this Hotel to anyone especially if scared of birds big No No and something needs to be done before someone becomes seriously ill