Utente ospite
28 gennaio 2025
On a normal visit this hotel would be absolutely stunning, and the perfect place to relax, the rooms are lovely and the service is fantastic. Unfortunately on arrival we were greeted with an extremely loud construction site next door encroaching on the whole property, it was unavoidable as it was next door to the swimming pool and in front of the balcony’s. From 9am until 6pm on both days we were there all you could hear was the construction site which were using big drilling machines for the foundations. While we understand that the construction is not the hotel’s fault, we were extremely disappointed with how the hotel handled the situation—or rather, how they failed to address it. The hotel was aware of the ongoing construction prior to our arrival, as they confirmed it had started weeks before our stay. However, we were not informed of this in advance. Upon check-in, all we were told was, “We hope you can still make the most of your stay…” This level of communication and service is not what we expect from a hotel of this caliber and price. This review serves as a warning for anyone planning an extended stay. The constant noise from construction is unavoidable and could easily ruin what should be a relaxing holiday. After traveling for two weeks, we booked this hotel for our final two days to unwind by the pool, but unfortunately, that experience was marred by the ongoing disruption.
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