Otro Oaxaca, a Member of Design Hotels

Down a little alleyway lies this culinary oasis. Service from the maître d' was deliciously good and the food the chef delivered was of incredibly good quality. We had a special time here. NB. Don't rush the chef, he/she needs time and space to be this good. Excellent - and best wishes all.

I would not recommend this hotel. I'll start with the good: Location is great, the design looks good, the cleaning staff were lovely, The cenote is unique and cool. The upstairs restaurant, Cobarde, is great. End of list. This is labeled as a "5-star hotel" on Google and is priced as such for Oaxaca. Be aware that this is not a 5-star hotel. The design, while visually stunning, makes for one of the most user-unfriendly rooms I've ever stayed in. Very uncomfortable, tight spaces. Nowhere comfortable to sit but the bed. The bathroom is tight and awkward, a nightmare to use with someone else. The room smelled of sewage in the bathroom and mildew from the AC. There is nowhere to unpack your clothes except for a couple of hangers. Though the rooms have doors and windows, they are not sealed and you can hear every single noise coming from outside, including people clomping up and down the metal staircase all night (again, looks cool but, wow, what a dumb design choice,) as well as every noise from the neighboring room and bathroom, and the thumping sounds of the DJ they had in the courtyard the night we arrived. I slept with earplugs each of the five nights we were there. One bottle of water for two people isn't enough, and asking for refills multiple times a day is annoying. The cost of this room is the same as I paid for an Edition hotel in Europe and the experiences are night and day. The service also does not merit a 5-star rating, except the cleaners. Though everyone working there was friendly, requests to the front desk are inconsistently addressed. We asked if we could move to a larger room, the attendant said they would look into it but never followed through. One morning we had a very early tour, so I asked if we could have coffee brought to the room early in the morning. They assured me it would be there. It never turned up, and the person working the desk when we left seemed unaware of the request. Before the trip, I had arranged for flowers for my partner's birthday to be delivered first thing in the morning. They turned up around 3pm (honestly I was surprised they turned up at all.) If this hotel was priced correctly, some of these things could be overlooked. But it's one of the most expensive hotels in the city. I did not look forward to returning to our room each day, which is not the feeling a "5-star" hotel should evoke.

Je vis à Oaxaca depuis 5 mois et j avais vraiment envie de tester ce lieu. La réservation un peu laborieuse à vitre était prise en main par Nancy …polie, efficace et souriante …un bonheur La chambre 15 est petite mais pour moi seul c est très bien , une mauvaise odeur à l arrivée mais vite dissipée , merci again Nancy ! La piscine du rooftop est agréable mais attention les blocs de bois sont super glissants , la vue est magnifique Le cenote et le spa sont un pur moment de bien-être à faire à tout prix !! Le gros point négatif c est le petit déjeuner !! Je comprends même pas , des cakes congelés , du pain industriel , pas de choix on se croirait dans un hôtel d autoroute , sérieusement et alors la boisson chaude à régler en supplément …je ne comprends toujours pas , il y a un autre propriétaire pour le restaurant qui facture au propriétaire de l hôtel ??? S il vous plaît régler ça au plus vite Merci à l équipe ils sont tous top ; Nancy , jay et le serveur trop fun du restaurant !!!