Casa Prana Hotel in Atitlan

Casa Prana is such a beautiful place! We stayed in the luxury suite sweet and it was stunning! The staff was lovely - they arranged our hike with a guide, set up a birthday dinner with roses, and even baked a cake. We hope we can visit again sooon!

The short story: New management cancelled our reservation. They provided a curt and vague explanation on why. They then ignored our many follow up messages seeking clarity on whether we could rebook, during which time the other comparable places all became booked up, really creating a headache for us. Just stay away from them. The full story: We were planning a trip for 11 people to Guatemala with a stay at Casa Prana as a key part of it. After many attempts to reach them, I spoke to someone at the hotel about how to book for a group. We then booked our rooms and received a confirm. After that, we booked other hotels, flights and activities around Guatemala. To repeat, they sent us confirms, one of which I attached. Then we got an email from Casa Prana cancelling all six rooms because I had used my credit card to reserve my adult son’s room, which is against their rules for reasons I don’t understand. I immediately went to rebook. The whole hotel was somehow instantly booked – see pictures of their website attached. Their first email response was vague and the second one rude. Neither explained if we would have a chance to re-book. They ignored our many follow up emails and what’s app messages in English and Spanish looking for more clarity. We were told by others in the Atitlan community that there was a change in ownership around the time we booked. New ownership believed they could get much higher prices and were looking to cancel as many reservations as they could. I’m sure they will have some dishonest response below. Look at all the reviews and posts I have on this site. I travel a lot and very rarely have anything bad to say. I’ve never experienced anything like this. Reserve at your own risk!

I have traveled the world and this was one of the most beautiful and peaceful boutique hotels I have ever stayed in. I stayed in the Luxury Suite and absolutely loved it. It was beyond spacious, beautifully designed, comfortable and relaxing. The terrace was cozy and charming. I chose to eat my breakfast out there each morning. The food was excellent and I found the kitchen to be very accommodating with dietary restrictions. I really enjoyed the fact that I could request to enjoy a meal anywhere on the property. The staff were very friendly and helpful. I also appreciated that they all addressed me by my name. The grounds of the hotel are nothing short of stunning! So many places to relax, sunbathe, nap, read a book, enjoy a meal, etc. I would revisit Casa Prana in a heartbeat!

We stayed 3 nights at Casa Prana. The property is incredible with an amazing garden. The rooms are also beautiful. The food was good but there should be more a bit more choice. On the negative side the hotel has rigid policies and the service is a bit disappointing for the high prices. The hotel has also a weird concept where you have to pay for everything including breakfast. The concept needs re-visiting.

If I could give this hotel 6 stars I would! As the other reviews mentioned, this boutique property is nestled on the lush, green coast of Lake Atitlan. The rooms, common areas, and the grounds are immaculate with impressive attention to detail. It was private, tranquil, and romantic with hundreds of tea candles lit around the property. Beautiful view of the 2 volcanoes across the lake. Food and drinks can be ordered via Whats App. They had an open-air fitness room with spectacular views. Astrid was lovely and accommodating and Bartolo was kind to build us a personal bonfire. Can’t wait to return!

It’s an amazing place. Just a few things you should know. It’s not a two and a half hour trip from the airport, it’s three and a half . I don’t know why the website lies about this. We booked a transfer from the airport via the hotel and it was an hour late to collect us. We booked a massage at 2 and the hotel booked it at 4. We were locked out of our room for over an hour the night we arrived. All this is fine as long as we get an apology and some sort of compensatory gesture. This was not the case, the manager is incredibly rude and obnoxious, he even tries to gaslight you into thinking you’re the one who’s made a mistake. For £700 a night you’d expect better service than a rude manager that is openly patronizing and refuses to acknowledge his screw ups.