Hotel E Central Villa Clara

A centrally located hotel, with a large welcoming foyer and friendly reception staff. There was a power cut on arrival, so our room wasn't ready and there was no internet until late evening, which was a bit frustrating, but not exactly the fault of the hotel. There seemed to be a problem with the wine, because on ordering a glass, I was told "no", but it turned out it was on another floor and someone had to go and get it. It all turned into a bit of a performance to be honest. The room itself was large and clean, although the shower wasn't particularly good. The air conditioning, once the electricity was back on, was very good. What was very strange were the towels, which seemed old, thin and very, very small. Not suitable at all. This is Cuba though, so you have to take all these quirks in your stride. There were no windows to the outside, just opening out to the inner atrium, which I wasn't quite so keen on. My main gripe was the noise. This hotel just consists of the ground, first and second floors. I was on the second floor, right by the roof top bar. The noise that came from there until around 2 in the morning was unbelievable, and it was impossible to get any sleep. Also, there's no lift in this place, although the staff (when you can find someone to help) will take your luggage up and down the stairs for you. I have to give a special shout out to the receptionist (I'm afraid I don't know her name) because my companion was very challenging and extremely rude to her, and the restaurant staff, unnecessarily. I did apologise, and she shouldn't have had to put up with the way he talked to her. To be honest, I didn't really like Santa Clara, so I'm unlikely to return. But if this hotel managed to iron out the issues that it has, it could be a very good place to stay.

Came in on the fly after asking the the taxi driver to drop me off at Parque Vidal from the bus station. I was greeted warmly and was offered a suite at a very choice rate. I soon jumped at the chance and found myself in a spacious and well done up - high ceiling room. The hotel is tops in town and as central as can be. A bar and a kitchen are on site. A pleasure to sit on the front terrace looking towards the central park. Great staff but I did not want to buy cigars offered at the bar. No regrets!

Hotel que sin grandes lujos cumple a la perfeccion, excelente situacion en el mismo centro de la ciudad. Nos hospedamos a principios de agosto y repetimos 10 dias despues la pega que en ninguna de las dos ocasiones funcionaba el ascensor no se si era averia temporal o definitiva pero como fue mpoco tiempo no hubo problemas el tema es si vas para varios dias subir y bajar se hace pesado. Por lo demas todo estupendo probamos la langosta en el restaurante del hotel a un precio de risa.

Très bel hôtel au centre de Santa Clara. Extérieur et intérieur charmant , de style colonial bien restauré. Accueil sympathique et avenant. Chambres aux étages sans ascenseurs. Repas possible à droite à l'entrée. Terrasse agréable. Chambres spacieuses et bien entretenues

Las recomendaciones para visitar el Hotel deben ser actualizadas con Las posibilidades reales que hoy tiene, el personal de servicio es Joven pero muy atentos y excelentes en su profesion. Deben mejorar en la variedad de platos a ofertar en las comidas. Felicitar al cocinero por la calidad y excelente elaboración de Las comidas elaboradas.

A fuir : entre les bouteilles d’eau facturées sans nous avoir prévenu qu’elle étaient payante, la non-amabilité du personnel et surtout le manque de respect avec du bruit toute la nuit. Nous avons l’impression qu’ils ont déplacés des meubles toute la nuit en hurlant ! Je ne vous parle pas des cocktails à peine remplis et en rupture permanente ainsi que la nourriture ! Passez votre chemin …