Recensioni su Embassy Suites by Hilton Santa Ana Orange County Airport

I LOVE THIS PLACE ! Best Hilton family I’ve ever been. Great job Staff keep up the good work.

The staff there is so slow. The manager, Tam, is lovely. The other people working at the desk are slow and rude. The wait staff in the restaurant/bar are very nice & lovely. The rooms are old but fine. The pool wasn’t heated and freezing. The hotel is right on top of the freeway so it’s loud.

Hotel in an excellent location in relation to the airport and Irvine, CA but the room was really bare and run down. At least the 6th floor was with rust/dirt at the bottom of the bathroom entrance and dirty spots where items had been spilled on the carpet and not cleaned before I checked in. Love the hotel outside the room!!

別被Hilton的名字騙了，除了中間區域還有點派場，房間又老又昏暗彷彿進了個motel；1月末的la晚上冷得開空調，空調感覺用了四十年，一開就哐哐哐得響；熱水很差，經常突然噴出來巨熱的水；房間一股發黴的味道，不在房間的時候得一直開窗通風；入住時有個青少年團也來了，在外面走廊鬼哭狼嚎追逐打鬧快到十一點，酒店也完全不管。btw，無免費停車，valet和self park衹差兩塊錢。

房間很大。是一室一廳的套房。但房間很舊。估計酒店是有很長時間了。

先説優點，環境還OK，比較安靜，周圍較近的Plaza開車幾分鐘就能到。缺點，設施比較舊，甚至有破損，部分房間有異味，準確來講是潮濕的黴菌味，集中在客廳，很影響住宿體驗。SPA池泡沫很多，消毒漂白劑味道特別濃，不太好。 總而言之，想要經濟實惠又需要套房空間的話，這裏還是OK的。但畢竟是一分錢一分貨，不要對這裏抱有太大希望。要是相想住好的套房，還是選擇一些高端酒店吧。

酒店基本用品包括喝的瓶裝水都沒有配備，地氈衞生一般，下午4點入住要等大半個小時才説搞好衞生，房間設施比較陳舊，一般般的感覺

Solo travel

NO AC! Inexcusable in Santa Ana area where whether is 80 . Terrible service no towels and waited over an hr and no plates for food. Rooms were old fridge did not work

The staff was amazing and very friendly, especially the Bellman/shuttle driver. Hotel is dated and worn the floor behind the toilet looks like it had never been cleaned. We were told that homeless people come on the balcony so we kept our door locked and didn’t use the balcony they expressed that they had a cocktail hour with food, the food was some tortilla chips with some terrible salsa and some fruit. I remember when Embassy suites had at least one warm appetizer if not more would probably not recommend this hotel.

This hotel is very dated and deteriorating. Everything felt dirty and dingy. Bathroom doorjam was rusted through on both sides, weird/gross stains on curtain, HVAC is very dated and entire building is either set to heat, cool, or neither. The room was very muggy and humid, carpet always felt damp. Pool and hottub looked nice in the pictures but once there the ceiling was falling down, broken and missing tiles in the spa made me worried someone was going to get cut. The pictures and listing definitely give a false impression of what the hotel is really like. They couldn't even give us enough towels the first night for our entire family. The only positive was the people working the breakfast were kind, helpful and made good omlets. And the front desk employees did their best with what they were given.

We have stayed at this hotel many times over the last 3 years. This stay was probably the worst we have ever had there. The check in lines were very long, housekeeping didn’t answer the phones. Our family members staying in different rooms had dirty sheets. The food however was excellent. I’m hoping this was just a staff storage weekend and not an every day thing. We would stay here again and give it another chance just because we have had so many excellent stays there.

Pretty run down gym was really dirty, room didn’t have a hairdryer or bath mat. Room wasn’t very clean and the window must have leaked from the rain because the carpet was wet.

There was difficulty with our card opening our room and the 530am shuttle to the airport never showed up so we had to call an Uber. Was not happy, there were 5 of us