Utente ospite
24 maggio 2025
Firstly let me say the hotel itself is beautiful and the room was gorgeous, but the staff are disorganised and it’s chaotic at times. Our first experience of this was at check in where one receptionist started to check us in, before picking up the phone midway( very rude)and then the other receptionist took over, however the first receptionist then kept butting in again, so the information we received was totally confusing. When we got to our room it was lovely. The room was very bright and surprisingly large. Immediately on your left was the bathroom, which although not huge was perfectly functional, with a large rainfall shower, wc and single vanity unit. The toiletries provided were also very nice. To the right as you enter was the wardrobe, which has a sliding door and full length mirror. Inside was a safe, a couple of shelves, 3 drawers, plenty of coat hangers and a luggage rack. Moving into the room were two very comfortable single beds, two bedside tables, and a table and comfy chair. Down one side of the room was a long shelf and underneath at one end two cupboards, one housed the fridge. We had also pre arranged with the hotel to have a kettle and cups provided which they kindly did. The balcony had a lovely view over the pool and the ocean, and was really quite large and private. The restaurant is where most of the problems were . Firstly the food is ok, nothing special it is just the normal run of the mill buffet food, luke warm but edible. The biggest problem is the staff, I don’t think they have enough,as every time we went down the tables were dirty and un made.Twice I had to go and get cutlery and napkins and set the table myself, having had to remove dirty napkins prior. Also the food was not refilled quickly. This could be due to the fact that we could never get in before 8pm as it was always so busy any earlier. The restaurant is open until 9pm. Which brings me onto my next issue with the restaurant, breakfast starts at 8am, which is a problem if you have an early tour or like us an airport pick up at 8am, you have to miss out on your last breakfast. Entertainment is on every night which is good and the bar waiter serving drinks at night is excellent, as are the cocktails. The location of the hotel is also excellent at the quiet end of Calla Millor, but easily reached within 10 minutes walk. One of the main selling points for me on this hotel is the pool area, whilst it’s not big, it is well set out and perfectly adequate, also there is no mad rush for beds, with plenty available all day. I would definitely stay at this hotel again but would most definitely not have half board.
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