Garbi Cala Millor

Overall our experience at this hotel has not been great. I have stayed in 4 star all inclusive hotels all over Europe in the last 20 years and unfortunately this comes at the bottom of the list. I have tried to give a breakdown of things I wish I’d known before booking. Arrival - We arrived around 8pm, the receptionist was rude and quite abrupt in her manner, presumptive in thinking we were Dutch and seemed put out that we were English. The additional charge for tourist tax was £45.80 per room. (We had 2 rooms for 8 nights) Reception Area - Clean and bright with a few sofa’s then additional bucket style seating with tables in front of the bar area. Entertainment - Mini disco and then in house entertainment which wasn’t very good. Room - Large and spacious room with separate bedroom area bed we’re comfortable and there were extra blankets and pillows on the wardrobe if needed, Small Fridge, Microwave but no kettle and no facility to get a hot drink prior to breakfast opening at 8am. Bathroom was a good size with a separate door inside it to the toilet. The water was hot and was it a good water pressure. Aircon - around the hotel seemed rubbish, never felt like you walked out of the sun into a cold area, in the room it had been turned off prior to our arrival and it took about 24hrs to get it to a temperature that was ok. Pool - the pool area is the best bit of the hotel, never felt over crowded and was kept clean, the pool is a good size but gets busy when everyone is in it as there is not any other choice, there is a small paddling pool for small children with a canopy which is a good idea. Yes the pool is salt water but not too bad. There was an indoor pool and sauna advertised and would have been very useful as we had a few days of bad weather but when we asked how to access this we were told it was closed and it would be sunny tomorrow! Not helpful. Children’s play area and club - not used so can’t comment but there is a small play area and a room where then run a kids club. Restaurant & Food - this has to be the worst all inclusive we have ever had, we are not fussy eaters and totally understand the expectation staying at an all inclusive but the food was repetitive and limited, warm. The doors were open so there were also flies which isn’t very pleasant. Breakfast was ok this consisted of bacon and eggs and pancakes on the main station, with the usual pastries, yogurt and cereal (no child friendly options) cheese and bread. Then depending on the day either scrambled or boiled eggs, tomato’s and random things like sweetcorn. Lunch & Dinner the cooking station had a meat and a fish option and fries, then maybe 2 other options in sauce with a couple of side dishes at the other station. There was salad bar and then a section which was I guess a starter option but this tented to be seafood. Dessert - 3 cake choices at meal times again too much repetition and not overly desirable, there were also mouses or jelly option and ice cream with waf

Overall, our stay in Garbi Mallorca was pleasant, but we encountered some issues during our visit. The front desk lady's attitude was disappointing when we needed new sheets due to a room cleaning mistake. Language barrier made it harder to communicate. However, the rest of the staff was friendly, and the food was acceptable. It would have been better to have some afternoon snacks available even for purchase. We hope the hotel can address these concerns for future guests.