Dianne A
25 settembre 2024
The room did not looked at advertised. My husband and I were given two single beds. Which is not what was in the picture. This hotel advertises itself as a four-star establishment, but my experience was far from it. The beds were extremely hard and uncomfortable, more like sleeping on a piece of cardboard. The pillows were so thin they might as well not have been there. I woke up with a terrible backache and was shocked by the amount of wear and tear throughout the room. Which looks nothing like the pictures online. There were holes in the curtains, stains on the couch, and the bathroom was dimly lit, making it feel dirty and uninviting. Breakfast was another disappointment. There were very few options, and the fruit and pastries looked far from fresh. I couldn’t stomach anything there. I ended up leaving the hotel after just one night because I simply couldn’t sleep on the bed. To make matters worse, I was not able to get a refund for the remainder of my stay. I booked through Love Holidays, but after this experience, I’ll never use their service again. This hotel needs a lot of work before it can truly call itself four-star. Save your money and look elsewhere! Love holidays even refused to let me raise a formal complaint. I am still battling with them. Don't book!
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