Recensioni su TRS Ibiza Hotel- Adults Only+16

This hotel has so much potential as the facilities are excellent but it is let down by poor customer service and basic hospitality, lets begin:- Check In - Basically told we had to pay tourist tax and given our room number and off we went. No discussions about the all inclusive offering, meal times, drink options, pool opening times. The reception wasn't even busy and felt like they couldn't wait to get rid of us. Rooms - nicely furnished and good amenities but WOW, are they noisy. Felt like the walls and ceilings were made of paper. As the hotel is quite mixed in terms of couples, groups etc there appears to be parties going on in rooms until the early hours. If you're booking this hotel expecting to get some sleep, AVOID. We asked to switch rooms and were shown and accessible room with all bathroom amenities stripped back which we declined. Customer service - My partner is pregnant, we asked on multiple occasions for additional pillows as she was uncomfortable - to no avail. I'd asked for an iron multiple times, in the end I went to the butler service to ask - I was told no problem but you need to carry the ironing board an iron up yourself if you want it now. Rooms are turned over once a day, often starting at the crack of dawn or last thing in the afternoon/evening. So if you're in your room asleep or getting ready for the evening, your room won't be touched. Is it not more sensible to schedule these 10am - 5pm? Restaurants - the food in all of the restaurants is great, particularly the a la carte, but if you're expecting to eat more than twice (in a week) in these restaurants you're sadly mistaken. The butler service seem to tell you that every day you ask for is fully booked somehow or they're holding places for people who haven't ate in the restaurant yet. I half understand that, but to be told you have to eat in the buffet restaurant 5 out of 7 nights is ridiculous, and not what you envisage you pay for. Especially as the 2 nights we were 'lucky' enough to eat in them there was plenty of seats available. Pools - Great, but it is clear they want you to upgrade to the Signature package they offer as there are areas, beds and pools cordoned off for them. This just means any other 'normal' beds round the two pools are hard to come by, even when getting to the pool early as people reserve hours in advance seemingly. Drinks - I have to say, the offering is very good, anything you could think of and that is why I have increased the rating, solely for this reason. The down side is people take to much advantage of this and on multiple occasions seen sick in hallways and down couches in communal areas. Overall we didn't have a particularly enjoyable staff and have stayed in far better hotels in Ibiza - Amare Beach Hotel for starters.