Alpenhotel Kaiserfels

Sehr schönes Hotel mit tollem Service!

We stayed in Alpenhotel Kaiserfels St. Johann the last week of September, we had booked an escorted tour with Topflight from Ireland. The hotel was absolutely fabulous, exceptionally clean, staff were very friendly, welcoming and professional and the food was amazing. Room - We stayed in the older part of the hotel. The room was spacious considering we had an extra bed for our son. It was spotlessly clean. There were plenty of towels, two robes and slippers, shower gel, shampoo and hand soap. It was a bit strange having the toilet in a separate area to the sink and shower, luckily we had our own hand wipes, it might be a suggestion to provide these as there is a hygiene concern there. WiFi worked great and the TV had a couple of English speaking news channels. The balcony was a great size with stunning views of the Alps and valley. Food - We had breakfast and dinner included (half board) which was buffet style with a huge selection to suit everyone's tastes and a different theme for dinner every evening. Food was of a very high standard, absolutely faultless and staff were amazing. Upon first arrival you're given a table for the week which is great. Shout out to Sofia who was a fantastic waitress and exceptionally good with our son, so friendly, helpful and kind. The only issue I have is paying €3 for water, I do think this should be included in the price. Hotel - The hotel itself is located about 25/30 minutes walk from the town centre or €10 taxi fare each way. It's in a very peaceful and quiet location, the sound of the cowbells was lovely. It's a fabulous modern hotel but could do with a bit of entertainment for guests in the evening, most people in the bar were playing card or board games, not much atmosphere really. There was plenty of amenities eg. indoor pool, sauna, kids playground and playroom etc during the day. All of the staff from the cleaning crew to the kitchen/dining crew and reception were so helpful and attentive. I'd like to especially mention Judith on reception for being so helpful and friendly answering all our questions with ease. Overall if you're looking for a stylish, clean, quiet hotel with beautiful views, great food and attentive staff this is the one for you.

This is the fourth time we have stayed at this hotel - another great holiday. Thank you to all the staff - the very welcoming Reception staff, the lovely couple who cleaned our room and left it spotless and to all the waiting and kitchen staff who worked so hard during our two week stay providing fantastic dishes every night. The standard of the buffet and dinner at breakfast was amazing. Enjoyed our daily swim in the lovely spa area. The fact that this was our fourth visit says it all and we will definitely be returning for more of the wonderful Austrian hospitality at Kaiserfels. Special thanks to Katrina for organising our stay as always so lovely, helpful and efficient!

AMAZING TIME, THIS HOTEL CANNOT TRULY COMPARE TO ANYTHING I HAVE EXPEREINCED BEFORE, THE AMBIENCE, FOOD, AND EVERYTHING WERE ON A COMPLETELY DIFFERENT LEVEL, I WOULD RECOMMEND THIS HOTEL OVER ANY OTHER HOTEL IN THE AREA, YOU CANNOT TRULY BEAT IT FOR THE PRICE POINT AND EVERYTHING IT HAS TO OFFER.

We have been coming to this hotel since 2015. It is the location that is fantastic at the bottom of the slope, the staff (especially Catrine) who always provide a warm welcome and know how you are and what your needs are. They know their job very well...hospitality at its best! The rooms are spotless and equipped with all comforts and the restaurant and all the other facilities (welness, gym, swimmingpool...) also deserves a big compliment! We will be there again this year for Christmas!