Alpenhotel Kaiserfels

We have been coming to this hotel since 2015. It is the location that is fantastic at the bottom of the slope, the staff (especially Catrine) who always provide a warm welcome and know how you are and what your needs are. They know their job very well...hospitality at its best! The rooms are spotless and equipped with all comforts and the restaurant and all the other facilities (welness, gym, swimmingpool...) also deserves a big compliment! We will be there again this year for Christmas!

Went for a ski holiday. Really nice modern hotel, fairly quiet which was perfect for us as a family. The family rooms are crowded with a couch bed, a foldable bed and the double bed. For a full week stay having connecting rooms would be preferable. The double bed in the new part of the hotel were new and really comfortable - and the kids beds were acceptable, but unfit for adult weights. Everywhere is clean and neat in the hotel, while maintaining a chill atmosphere, where kids are welcome too. The facilities check all the boxes, although some are more basic than others: Fitness Pool (for kids all day) Saunas (for families one hour a day) Bar/lounge Ski-garage with dryers The restaurant was top notch! Really nice buffets and varied too! Quality was good and gluten-free bread and pastas were prepared upon request. Most of the staff were extremely service minded. The surroundings include a ski equipment store, a ski rental, ski school/instructors, a cafe and it’s all just a few hundred meters from the lift. All lifts are slow so you end up spending much time in them, especially the top lifts. It’s a shame there’s no long green for beginners technique training, but on a positive note the slopes and lift system around the mountain side is well connected so even though it’s a small place, there’s adventures to be had. The temperatures were horrible while we were there. 10-14 degrees most days and no new show for over a week. They struggled every night - making new snow when possible and reparations with what little they had. In all fairness we were impressed, even though the circumstances were bad. We had two full good days, and good mornings the rest of the week, before the snow got too heavy and bulky to ski for us intermediates.

We stayed at Kaiserfels for NYE. The hotel is really clean, excellent facilities, ski in / ski out a complete bonus, lovely food and a really cosy atmosphere. The staff are all so friendly and helpful. It is on the edge of town, but we got a taxi a couple of evenings to explore a little further, but we were so tired from the skiing, we were very happy to stay put for most of the time. The pool offers a great contrast in activity to skiing all day. The spa is lovely, but worth noting it's a 'textile free' spa, which I didn't realise. Took me a while to work out why all the naked people were looking at me in my swimming cozzy, like I'd lost my mind! LOL My husband and I hadn't being skiing for about 20 years so we booked into beginner lessons, which were well worth it! Our sons both had lessons too. We opted for mornings only (two hours, 10am-12pm), which we were happy with. It gave us the afternoons to spend together, on the slopes, and it seemed like our morning session just went over the same things in the afternoons, so we didn't feel we missed out on learning time. We booked with Crystal Holidays and the only room available for us was a superior twin. I'm not sure what made it 'superior', it was a double room with a sofa bed and extra camp bed. The 4 beds in a row eliminated the floor space. Our boys are 7 and 12 and it was pretty cramped. We are looking to return next year and booking direct with the hotel offers more option i.e. connecting rooms / junior suites with separate bedrooms etc. Snow wise, it didn't snow until the last day of our week's holiday. The slopes were packed with snow however, and the canons did a good job of keeping it fresh. I'd thoroughly recommend staying at this hotel if you're travelling with a family or you're beginner / intermediate skiers. The slopes aren't intimidating at all and perfect for those learning. We can't wait to return :)

Staff are excellent! Breakfast, reception, bar and dinner staff are all fantastic! They couldn’t do enough for us! Hotel has an excellent location beside the slopes, ski school, ski rental etc. it’s outside of town but great location for skiing!

Stayed here for a week with Crystal Ski. Lovely hotel right next to the piste, ski hire shop, lessons and Rockbar. Staff go above and beyond to help, nothing is too much a job for them and they are quick and efficient. Lisa on reception was great and so was Antonia in the restaurant at breakfast and dinner. We were half board and the food was really good, even for a fussy vegetarian like myself. We used the pool and spa everyday after a day skiing and it was just lovely. Would highly recommend! Probably more suited to families in this area as not much nightlife or evening activity. It’s about 25 mins to walk into town but there are free ski buses that go up and down the road from Rockbar as well as payable ones on the road in front of the hotel.

The only point we were not positive about, was the presence of children in the sauna area. Not allowed and after complaining at the reception nothing changed unfortunately. I was not feeling comfortable about this.