Hotel Nassereinerhof

We stayed as a family of six adults at Nassereiner Hof for 8 nights in March 25. We had excellent experiences with other "Family Hotels" in Austrian skiing resorts before, and were hoping for something similar. To start with the positive: for skiers the location of the hotel is excellent, just a few steps to the main gondola of the outstanding St Anton skiing resort. The wellness area of the hotel is lovely, with different saunas, steam baths, relaxation areas, etc. (But, no water or any cups in the relaxation areas, very unusual indeed). The food was ok, but the the sweet stuff was exceptional. Pastry chef Katharina created the most delicious desserts and cakes, every single day. We would also like to thank two wonderful staff members, Vladimir and Maya, who were always extremely friendly and helpful. The not so great: the rooms are small and lack a lot of basic things, like cupboard space and hooks for towels. But what impacted our stay (our sleep) most is that the rooms are remotely climate controlled and hopelessly overheated. The only way to cool the room down is by opening the window, but the hotel is surrounded by fairly busy roads (lots of busses and trucks), and there was also constant noise until very late from people returning from bars. When we asked if there were quieter rooms we were given the option to change to a higher room category, but it would have been at a substantial extra cost, and the room still faced a road... I guess what got us most was the unwillingness of the hotel management to engage. Everything a little bit out of the extraordinary was charged extra. We were six people, staying for eight nights (consuming plenty beverages!), during our stay we celebrated two birthdays and for this had two special bottles of wine. When we asked to have them with our dinner in the restaurant we were charged 32 EUR corkage per bottle. When we asked for a late check out on the last day (90 minutes after normal check out time, and the hotel had no arrivals on that day ) there was an extra charge of EUR 15 per person. Changing the room would have cost extra. The welcoming, warm and fuzzy feeling we got at other owner-run hotels in Austria is sadly missing at the Nassereiner Hof.

Overall a very disappointing stay and certainly not worth what they are charging people. My complaints as follows: 1. The room (111): Overall the room was very underwhelming, looked extremely dated and scruffy. The main concerns I have with the room though are: a) I had booked a family room which was a king sized bed plus fold out if required. I was presented with two single beds pushed together, two single duvets. I asked the hotel if this was right and they say yes. b) I asked the hotel for a bigger duvet i.e. one that should go on a king sized bed and got given an extra blanket for a single bed. Would they give two singles to a couple sharing? c) Bedding / pillow quality, the pillows were a mis-match and not comfy at all, see picture attached d) The dressing gowns on arrival, one was broken due to no hooks for the loops and the other had dirty marks all over it! e) When anyone in the hotel took a shower it would make loud running water sounds through my room, this was at all hours and usually started around 6am! Needless to say this woke me up every day. See video attached f) Sound from bar below. I didn’t realise I would be staying in a hotel with a bar that played live music every night until 11pm, I could literally hear every sound, word and song! 2. Breakfast: Overall really disappointing, two main reasons: a) Missing items: I didn’t like the cooked breakfast so had the same cereal and croissants each morning. Two mornings they “forgot” to cook the croissants and asked me to wait 25 mins and one morning they “forgot” to put the cereal jugs out, I reminded them and off they went to get them from a cupboard b) Rude staff: I got told off on day 1 for sitting at an area they were cleaning, although one of their staff put me there! This happened to a large group the next day, the staff were just rude throughout. 3. Safety of ski walk: To get to the ski room you need to walk down the side of the building and then down some stairs, neither of which are lit, the stairs had lights but didn’t work. I got back 6pm once and couldn’t see a thing walking down there in the ice, lethal! 4. The Bar below: a) The prices changes depending on who served you. I ordered the same drink three times and got served by the three staff (two guys and one girl), all three times different prices b) Linked to the prices, you never get a receipt. Only place in St Anton like this. Nothing goes through the till either, I wonder why….. c) Staff not interested in talking to you. The girl was nice and fairly chatty. The two guys were just rude and not interested. Guy with the baseball cap and moustache was the worst. More interested in chatting to the locals. 5. Transfer from hotel to Zurich: A total shambles from start to finish for a number of reasons a) I receive a call 1:34pm on Friday 20/01 from a taxi company (Flow Taxi) saying they will pick me up 30 mins earlier on Saturday due to traffic. My transfer from you states its Alps2Alps taking me back so very co

Lovely hotel with friendly very friendly staff. Excellent location near ski lifts and nursery slopes. We rented a superior double which was fantastic, very comfortable and real quality. (#502). Also rented a family room for my 3 teenagers - fine for them but a bit tired. (#111) Very good swimming pool and steam rooms which were very modern and styled well. Food was plentiful at both breakfast and dinner. Tea or coffee making facilities in room would have been an improvement. Ski storage excellent Cant fault staff at all - really friendly and helpful.