Hotel in zona SINOSTEEL PLAZA, Sandton

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

Le camere sono pulite e ben decorate. Il servizio del ristorante è molto lento e il cibo è medio. L'altro giorno all'hotel abbiamo lasciato presto la mattina e ho dimenticato i miei occhiali sul tavolo da pranzo. Quando tornammo, notammo che i miei occhiali e la cassetta erano andati, ho controllato in ogni stanza senza fortuna, e sembra evidente che il personale di pulizia ha preso i occhiali dalla nostra stanza. Questo è molto grave per l'immagine dell'hotel e dell'immagine dell'Africa del Sud, e ho parlato con il personale della reception, per sorpresa, hanno accettato che in SA questa situazione è assolutamente normale e non possono fare nulla. Ho ricevuto un'e-mail da qualcuno all'hotel dopo. Non c'è nulla di risolto (ovviamente). Posizione: pensavamo che fosse un'area sicura. Non potevamo andare a piedi, visto persone molto schizzi.

Soggiorno dal 31.6 al 1.7 Bel albergo in stile colognale. Personale molto accogliente e cordiale, eccezzion fatta per una Manager che mi ha dato la chiave della camera. La camera era la 1243, nel peggior posto della struttura! -Davanti ci passano tutti gli ospiti con le loro valige ed essendo il pavimento in ciotolato vi è un rumore fastidioso. -In faccia c'è la terrazza del ristorante, è inevitabile che la gente parli. -Il bar è accanto Avendo dei orari particolari e esigenze di riposo differenti del normale, che questa persona già sapeva, ho chiesto di poter avere un altra stanza. La risposta è stata negativa dicendomi che la struttura era pina, bugia colossale! Non so come questo manager responsabile dei gruppi possa meritarsi una posizione del genere! Scandaloso. Sono rimasto corretto con il punteggio della struttura, perche reputavo che non posso giudicare tutti e tutto su di una persona, però la prossima volta lo farò!

The Leonardo In a class of its own .. We spent four nights at The Leonardo in a two bedroom grand suite. We were pleasantly surprised on arrival to be greeted by warm friendly staff and a beautiful reception area and lounge. The art work throughout the property is stunning and adds to the general feeling of being in a high end establishment. There was initially some mix up with our booking but Penelope was very helpful and made sure that we were able to check in without any delay. After our Moet&Chandon welcome drink we were taken to our well appointed suite which had everything we needed to make our stay comfortable. The Al La Carte breakfast was very high quality (although slow to arrive at times) and had enough choice for everyone. Presentation was top notch and we left the hotel each morning feeling very satisfied and ready for the days adventures. Overall, this is a gorgeous hotel in an excellent location. It is made even more homely by the attentiveness of the staff who are alway on hand to make sure that no needs go unmet. Special shout out to Penelope, Bobo ( aka The President) Paulina, Tshepo & Ray (Security Door Man Extraordinaire) !! Great team !

I stayed at the Michelangelo for business and it was the perfect location and price. I attended a conference at the Sandton Convention Centre and the Michelangelo Towers was perfect for that. The two bedroom apartment was ideal for our visit.

La mia esperienza è buona. Le strutture erano di prima qualità con tutto quello che mi serviva per rendere il mio soggiorno confortevole e piacevole. Il colazione è buono con molte scelte per la scelta. La posizione dell'hotel è stata anche eccellente, con facile accesso al centro di Johannesburg. In generale, mi consiglierei molto a chiunque cercasse un posto per soggiornare con eccellenti impianti e un posto conveniente.

I had an exceptional stay at the Radisson Blu hotel. The staff provided outstanding service, from the friendly and efficient front desk staff to the knowledgeable and attentive team members who went above and beyond to meet my needs. Their personalized care made me feel valued and well taken care of throughout my stay. I highly recommend the Radisson Blu hotel for its exceptional staff and memorable hospitality.

Che posizione fantastica, così conveniente e sicuro. Mi piaceva la stanza con un piccolo balcone che guardava la piscina, solo favoloso. È un bel colazione e un servizio fantastico da Sharon e Sello. Mi sentivo correttamente sgombrato. Veramente bella esperienza.

The Mint was lovely and lively. The rooms are very clean and they hosted some fun activities through the weekend. Added amenities were a slight issue. The iron wasn't heating up, the ironing board was old and clunky so I abandoned that ironing mission. The response to messaging requests was a bit slow at times but the staff were amazing!!

Il personale è così gentile e lieto di aiutare, le camere sono spaziose e molto pulite, e il colazione ha una varietà molto diversa. La posizione è molto centrale all'interno della zona di Sandton, che rende molto facile il movimento intorno, soprattutto perché forniscono servizi di navetta verso e da il centro di Sandton.