Hotel in zona Rivonia Centre, Sandton

Le camere sono pulite e ben decorate. Il servizio del ristorante è molto lento e il cibo è medio. L'altro giorno all'hotel abbiamo lasciato presto la mattina e ho dimenticato i miei occhiali sul tavolo da pranzo. Quando tornammo, notammo che i miei occhiali e la cassetta erano andati, ho controllato in ogni stanza senza fortuna, e sembra evidente che il personale di pulizia ha preso i occhiali dalla nostra stanza. Questo è molto grave per l'immagine dell'hotel e dell'immagine dell'Africa del Sud, e ho parlato con il personale della reception, per sorpresa, hanno accettato che in SA questa situazione è assolutamente normale e non possono fare nulla. Ho ricevuto un'e-mail da qualcuno all'hotel dopo. Non c'è nulla di risolto (ovviamente). Posizione: pensavamo che fosse un'area sicura. Non potevamo andare a piedi, visto persone molto schizzi.

Sempre un piacere di stare al Pivot. E' pulito e il personale è amichevole. Ha avuto un suono orribile nella mia stanza, quanto gentile e amichevole personale mi ha mosso senza problemi. Le camere sono comode e il cibo è grande. Devo prenotare di nuovo qui, perché è uno dei miei hotel preferiti rimanere in città.

Hotel carino, pulito in una bella zona di Johannesburg a poca distanza dalla bellissima Nelson Mandela Square e dal Sandton Mall. Personale sempre gentile m, sorridente e disponibile. Consigliato per un breve soggiorno in questa città!

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

Soggiorno dal 31.6 al 1.7 Bel albergo in stile colognale. Personale molto accogliente e cordiale, eccezzion fatta per una Manager che mi ha dato la chiave della camera. La camera era la 1243, nel peggior posto della struttura! -Davanti ci passano tutti gli ospiti con le loro valige ed essendo il pavimento in ciotolato vi è un rumore fastidioso. -In faccia c'è la terrazza del ristorante, è inevitabile che la gente parli. -Il bar è accanto Avendo dei orari particolari e esigenze di riposo differenti del normale, che questa persona già sapeva, ho chiesto di poter avere un altra stanza. La risposta è stata negativa dicendomi che la struttura era pina, bugia colossale! Non so come questo manager responsabile dei gruppi possa meritarsi una posizione del genere! Scandaloso. Sono rimasto corretto con il punteggio della struttura, perche reputavo che non posso giudicare tutti e tutto su di una persona, però la prossima volta lo farò!

The Sandton Garden Court is a gracious hotel located next to Mandela Square. An outstanding buffet breakfast is provided daily. The staff at the front desk helpfully arranged a private tour of Johannesburg for us (cost about 2000 Rand or $100 for two of us) and it was fabulous. When my partner fell ill with a viral infection, the hotel's on-call doctor came to our room, diagnosed the problem and provided medications for symptom relief. We are very grateful and impressed with this hotel.

Excellent service. Amazing rooms and hotel. Everything was top notch. Very family friendly and our kids loved the heated indoor pool since we stayed during winter. Loved the location - so close to Nelson Mandela Square and all the restaurants

Very disappointed after our stay at The DaVinci Hotel. I was thoroughly looking forward to this stay as I have not stayed in this hotel before and it had been on my list, check in took quite long, which didn't bother me initially but ended up being a compounding factor after everything else, we had booked online and it took close to an hour for us to get checked in and given our room key, we used this time to look around. When we finally got to our room, we quickly left everything and went to the mall then had dinner, we got back relatively late and only upon getting back did we notice the bed was 2 single beds pushed together, however we booked and paid for a delux king room, needless to say I spent the duration of the evening falling through the 2 beds as I was trying to cuddle my lady, so I didn't get much sleep to say the least. When we got up in the morning I quite badly needed a coffee to wake me up after the night I had and Lo and behold, the coffee machine was not working! By this point you can imagine the frustration.. so we got dressed and went down for breakfast, the process of simply getting a coffee took close to 40 minutes, let alone the food arriving! We actually ended up getting up and leaving because we had plans for the day and did not expect to wait over an hour for our breakfast to arrive! The cold food that was available at the buffet was very dry as well but we scoffed it down and went on our way, it was only while we were walking out that the juice we ordered when we arrived was beginning to make its way to our table, so we were given the bottle and we went on our way We mentioned the incorrect room as well as the coffee machine to the lady at the checkout desk, to which I was reassured that next time we stay it will be nice I can very confidently confirm that there will not be a next time from us, as we do expect a certain service when checking into a 5 star hotel and paying the price that comes along with it On a positive note, the concierge was helpful with taking our luggage to the room Such a pity for a lovely perfectly located place to put such little effort into the quality they provide

The Mint was lovely and lively. The rooms are very clean and they hosted some fun activities through the weekend. Added amenities were a slight issue. The iron wasn't heating up, the ironing board was old and clunky so I abandoned that ironing mission. The response to messaging requests was a bit slow at times but the staff were amazing!!

Il personale è così gentile e lieto di aiutare, le camere sono spaziose e molto pulite, e il colazione ha una varietà molto diversa. La posizione è molto centrale all'interno della zona di Sandton, che rende molto facile il movimento intorno, soprattutto perché forniscono servizi di navetta verso e da il centro di Sandton.