Burlington Hotel

The pillows were awful, extremely thin with no protectors, as was the duvet. The shower was an awful 1970s avocado with luke warm water which you had to run the sink taps to get. ( hotel's advice) The food was plentiful but like cheap hospital food and cooked by what looked like 2 schoolboys. We also witnessed a disabled person who couldn't open the room to the door being talked down to by a senior member of staff who hadn't noticed he couldn't use him arm properly! We changed rooms and the shower came away from the wall! Sandown was awful and looked like where hotels go to die. The pub opposite looked like a ***** den and yes you could smell them everywhere. Don't go there.

Fantastic caring staff. Make you feel so welcome. Room was amazing. Always feels like a home from home. Can't wait to go back. Nothing was too much trouble. Beds very comfy. Sarah was so accommodating especially as it was a spur of the moment booking. Thankyou so so much.

We stayed as part of a coach trip. One of the reasons we signed up for the trip was the offer of £2 drinks. When we got there it wasn't £2 a drink, it was £2 for half a pint of Fosters. We had stayed in another hotel nearby a couple of years ago where they did a £1.50 deal and it was for a pint!. Felt cheated and mislead. One of the rules was that you could only buy one drink at a time (cash only) and everybody in the group had to buy their own drink individually. The food was very poor quality. On the weekend we stayed, on the first morning there was no hot water as the boiler had broken down. Not the best start. The water pressure in the shower was minimal. Won't be returning.

There’s basic and there’s basic!! Outside is shabby and not at all appealing. Needs painting and updating. Inside at the reception everything is disorganised and unfriendly. No lift. Plenty of OAP’s struggled up the stairs. Older receptionist refused to give first aid to an elderly pensioner. The room is grubby - absolutely filthy round the toilet and behind cupboards disgusting. Beds uncomfortable. The heating was so hot in the room, it prevented us from sleeping. Knob on radiator broken so couldn’t adjust the excessive heat. When I mentioned this to the receptionist, her response was, ‘I can’t please everyone and the customers drive me up the wall’! Shower pitiful, it actually scolded my feet. No hairdryer. No sockets. Used a dangerous extension lead! Overall, very disappointing. I can’t understand why this so called hotel is able to continue trading. NEVER AGAIN

Whilst the hotel was run efficiently. Friendly hardworking staff. Good entertainment.Food was good. The rooms were shabby and in need of refurbishment..sound from other guests can be heard in the rooms.. Also the decor throughout was very dark.

Stayed 26th Aug for 7 nights with Clairs of Derbyshire. We were in room 56 ground floor room with shower which we had requested. The room itself was very good and met our needs but the bathroom needs refurbishing , the toilet seat being in a poor state. We enjoyed the meals all buffet breakfast and 3 course dinner served to table by friendly staff. To compare with other coaching hotels no member of staff came on coach to welcome us and no porterage, everyone had to drag their cases from coach to reception but when checking in they did ask people on 1st floor if they needed help taking cases upstairs as no lift. We enjoyed the regular bingo and entertainment and despite some shortcomings we would no hesitate to return again with Clairs.