Hotel in zona Kutxa Kultur Artegunea, San Sebastián

Nice new hotel just outside of the city centre of San Sebastian. Hotel is clean, modern and new, with good facilities. But inside a interior design crime. Rooms are small, and with a very weird layout (diagonal bed set up) causing the room to feel even smaller. The Minibar & wardrobe is in the bathroom, which is weird as well. I appreciate the try of the architect, but to me its not working. Breakfast is very good and very cheap (Eur 12,-) Overall a good stay, and I would recommend it.

Tutto era perfetto , un accoglienza molto calda, tutto il personale era a ascolto con un professionismo fuori coppia

Buona cura, camere rinnovate, pulizia e buona combinazione di trasporto pubblico con il centro di San Sebastián.

Hotel room was very clean. High quality sheets, nice and quiet and room kept at a good and constant temperature. The hotel is quite new and it feels it. We stayed for 4 nights and spent our whole time in town, so we used this a base only and it was perfect. Swimming pools isn’t open until summer. Bar closes at midnight sharp. Airport transfer from Bilbao is about an hour. To get to town it’s a 6-7 minute uphill stroll then a 20-25 minute downhill walk, with many steps included. So if you aren’t mobile, you’ll spend money on buses or taxis.

We booked a Premium Room directly on the hotel’s website (it’s cheaper than comparison websites) and stayed for 1 night. The rate of accommodation in this city is unbelievably expensive, and for close to €200 that we paid, we only got a room, with NO breakfast and NO parking. If we want to park at the private parking lot behind the hotel, we would have to pay another €15 per night, according to the hotel’s website. We were glad we did not, because we were able to find a parking space at the side of the road (plenty of them, depending on the time of the day) outside the hotel. Location of the hotel is outside the busy city, but easily accessible by Bus #28, which stops very regularly at a bus stand not far from the hotel. We will certainly recommend taking the bus and leaving your car, because parking is difficult to find in the city (and may cost you more!) The décor of the hotel’s common area is very elegant. The staff who checked us in were very efficient and knowledgeable about the events happening in the city during the busiest day of the year (we arrived on 15 August – the Virgin’s Day). Our Premium Room is spacious and clean, the décor is simple and modern. All amenities worked well. There’s a kettle, mini fridge, and complimentary coffee and tea. The bathroom is also very spacious and clean, the hot shower functioned well, and basic toiletries were provided for. We enjoyed our 1-night stay at the hotel, despite its location being outside the city. The bus is so very convenient to take.

After an 11 day trip visiting the Spanish and French Basque region using the Abba San Sebastian as my base for 7 nights, I have to take the time to praise the team and management of Abba. Check-in was quick and efficient. Unfortunately, there is not enough staff to help transport bags to the room. The cozy room is on the small size but cozy enough to manage for sleep and refreshing. The room and bath are both modern, clean and somewhat luxurious. The entire hotel only opened in 2020. The breakfast was fresh, more than adequate in terms of selections and the same every day. The staff both the very capable Julian and the always-smiling female attendant (I forgot her name unfortunately) were always attending to guests, clearing plates, refreshing selections at the counter and more. The location of the hotel is within walking distance of all in San Sebastian. Be sure to engage the best bartender in the Basque, Sergio. Order his own creation which is a hard liquor infused Sangria. Wow! I highly recommend a stay at the Abba. Would I stay here again? Yes, absolutely.

This is a classy hotel with impeccable service, beautiful rooms, great location. Everything would have been perfect if not for the fact that the mattress on one of the twin beds was broken, as in collapsed in the middle. After the first night, I tried to explain this problem to people at the front desk. I had to do this three times to three different people before a manager came into our room to assess the problem himself. They quickly switched out the bad mattress after he came. I don’t know if they didn’t believe me at first or if it was a language problem, either way, it took a better part of the day to get this problem resolved, with no communication from them acknowledging the problem, or to say they were working on it…The handling of this incident was a bit disappointing. However, aside from the above incident, it was one of the best hotels I have stayed in a long time.

Positive - The staff worked very hard to engage and make your stay pleasant. Helpful and responsive to feedback. Negatives - Location is odd. While walkable to the main attractions, it can be quite a walk and if the weather was bad too long. There are taxis and you could learn the bus system but its a long 20 minutes vs a short 20 minutes. Mattress uncomfortably hard. Bathroom has all sorts of design flaws that lead to wet counters and sinks that don’t really drain. If the key isnt in the slot there is no water. The worst part. Each evening my room smelled of stale tobacco. Not sure if wafting in from outside smokers, apartment building next door, or the aircon venting system but each night I fell asleep to stale smoke. Cool enough to open windows but then you hear noise and get smoke. By morning it wasnt there or during the day so I suspect the source is real and not my imagination. As far as roof deck, I had forgotten it existed. I did not see signs in room or elevator or comments from staff encouraging use so forgot. Maybe it would have been pleasant? I was on 4th floor and my view was the apartment building next door. Breakfast was OK and there is also a little a la cart coffee bar with breakfast sandwiches if you prefer to skip the buffet. If I visit again I would pay more to stay closer to old town or Gros. Didnt find the hotel comfortable or well situated. The staff do make an effort and I give 3 stars for that.