MS Milenium Monterrey, Curio Collection by Hilton

Nos hospedamos el año pasado y regresamos nuevamente, encontramos los mismos detalles de la última vez. La persona a cargo del área de alberca no sabía dar información general, no había máquinas de hielo en cada piso y más de una vez solicitamos asistencia a recepción y nunca respondían los teléfonos. Directamente en recepción el personal fue muy atento, igualmente camaristas y felicitaciones especiales a un señor mayor que nos llevó a la habitación una cuna para nuestra bebé, fue muy amable y servicial.

Muy bonito el lugar y muy buen servicio, la limpieza es muy buena y la verdad pase un rato muy agradable

Excellent Guest Services and Support! Current efforts to upgrade amenities will be a real treat for guests.

The property is conveniently located in the San Pedro area but it’s difficult for Uber drivers to get in and out of the facility. According to the description on *******, the property was renovated in 2021 but the rooms are still very dated. The doors were hard to close, the fixtures were rusty, and the shower door did not close all the way hence there was a puddle of water each time someone showered. The double size beds are actually full size beds so it’s tight for two people. The towels are pretty rough which reminded me of the Motel 6 days. A bit of softener may make a huge difference. All the amenities were hard to locate but since it was a short weekend trip, no pool or exercise room were needed.

Everything good with the hotel, clean room, clean bathroom, clean sheets, ice machine at the end of the hall. Also the check in and out where pretty easy and all that ******* said including pictures were as they were sold. The thing I liked the most were that it is so close to Plaza Fiesta San Agustín and Fashion drive that you can go and return as you like without having to use your car. The only thing that could improve the experience was adding a microwave to the room, but for the price it was worth it.

It is located right across one of the cities best shopping centers, the hotel is very clean and has a great staff that are always there to offer you great customer service.

We were confirmed for an early checkin at 12:30 but didn’t get into our room until almost 3pm but they did give free breakfast to compensate. Staff was very apologetic and attentive. We loved the executive floor with incredible lounge and free food, drinks and snacks. Get the balcony view it huge and has amazing view of mountains.

We like the indoor pool, and the convenience of being across the street from the mall.

I felt this hotel is run down. It's not like it used to be. Drains were blocked, and generally just had a tired or overused feel. I think the management need to up there level of reinvestment into their property and furnishings. However, as a hotel, its well located, safe staff were friendly, helpful, and pleasant.