Hosteria Real de Zamora

Nobody likes to be deceived. In this hotel, I felt deceived and it wasn't pleasant. The hotel is beautiful, but they gave me two rooms that have nothing to do with the rest of the hotel. If you call to make a reservation: be careful! Ask beforehand what type of room you will get and if it's in the cloister. The rooms they gave us: The level of comfort corresponds to a hostel or a guesthouse (and therefore the price should be much lower). They were very dirty. The mattress was very old and uncomfortable with springs that stuck out. Only one pillow despite being a double bed. The bathroom was tiny (and dirty). There was only one towel. The floor left your feet black, and in the other room, it left your feet full of white hairs. The air conditioning units throughout the building are attached to the rooms and are very noisy. The garden is full of papers on the ground. Honestly, I don't recommend this hotel experience at all. I never make a complaint (I think it's the first time), but I'm really angry. The only thing that has been saved is the hotel staff who are very friendly. The problem is that "the property" is marketing rooms that they shouldn't be marketing and deceiving customers. The feeling is one of fraud.

Un accueil très agréable la réceptionniste était vraiment aimable des chambres basique Mais tout a fait correct C est un hôtel bon marché propre dans un joli cadre Les chiens sont les bienvenus Chambres propres Lit un peu juste Une halte sympathique

Edificio histórico totalmente descuidado, las habitaciones sucias, las mantas da grima ponérselas, el baño lleno de agua, Los radiadores cerrados, la instalación eléctrica da miedo con los cables al aire y los enchufes caídos la nevera que no funciona y mejor no enchufarla. En fin la única vez en mi vida que me he tenido que ir de un hotel sin terminar mi viaje y tener que buscar una alternativa eso si, abonando a pesar de las deficiencias la factura completa de la reserva. No sólo no repetiré sino que no he terminado mi viaje. Por acabar con algo positivo, el personal ha tenido un trato exquisito y es muy de agradecer dada las circunstancias. Imposible además para personas con movilidad reducída debido a las características del palacete.