Vayor Hotel & Suites

Vayor Hotel, Melaque, Mexico. After booking this hotel, which said it was a Pay at Property, I was charged $892. on my credit card. I contacted ******* right away. They looked into it, tried calling the hotel several times, either the phone wasn't answered and when they did get through, were hung up on the minute they spoke in English. Same when I tried. ******* tried several times to reach them, no luck. ******* then said they would cancel the booking and said Vayors policy was to refund full amount, which Vayor has not done. This was all back in April, it is now July. I contacted my credit card company who are now investigating and will charge this amount back to the hotel upon completion. This is not the only time this hotel has done this to a customer. There are reviews telling the same story. There is something very wrong with the way this hotel does business. I needed to warn other customers of these crooked dealings. Don't book at this hotel. There are other places you can book that are honest.

My CC was charged at time of booking but payment was required at checkin. I doubled paid for this stay. How do I get a refund

The young woman managing the property is super friendly and efficient. Our apartment was clean, kitchen well stocked for simple meals, everything comfortable except the pillows. The rooftop terrace is a nice place to relax and enjoy some shade and breeze. Restaurants, beach, music within walking distance. Super safe and quiet area.

estuvimos 4 noches hospedados en la suite principal del hotel y es enorme, le caben hasta 19 personas, tiene una cocina incluida, 2 baños, Smart tv, aire acondicionado, instalaciones muy cuidadas y un personal super amable. Si rentas la suite principal puedes rentarla por partes (osea que no es a fuerzas que rentes todo lo que ofrecen) (también rentan habitaciones más sencillas para grupos reducidos o viajes personales), nosotros fuimos en temporada baja, solo rentamos una parte y nos costó $1,000 pesos mexicanos por noche para 5 personas. El hotel esta ubicado a escasas cuadras de la playa y se puede llegar caminando al centro de Melaque en menos de 10 minutos, esta en una zona sin ruido ni cúmulos de turistas, así que si buscas un experiencia relajada este hotel es una excelente opción (si no es que la mejor por la calidad precio).

No anunciaron que era baño compartido, la habitación no coincide con las fotos que ofrecen en internet se anuncian como un hotel boutique y es un hostal, estaba algo sucio

Sólo había una sábana en la cama para cubrirme en la noche. La habitación se publicita con cocina y sus utensilios. Nada de eso hubo.

No hacen aseo, todavía no dejaba el cuarto y ya se lo estaban dando a otra persona

El Único inconveniente es que no había agua para bañarte

Todo me gustó, regreso pronto