Utente ospite
11 luglio 2023
Beautiful hotel turned into an unpleasant experience because of the guest service manager, Liliana Contreras. She is very rude and attempts to charge several extra fees without prior notice claiming it's protocol and "hotel policy" but has no written proof. It appears she tries to scam guests because she demands only cash payments for things such as housekeeper's tips and massages. She was very dishonest, allowing a guest to use a room for a makeup trial and then making up a fee that wasn't regulated anywhere in the written norms they make you sign upon arrival.
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