Hotel a 3 stelle a San Juan

Il personale era più che utile, dal secondo che andavamo a Lewis, immediatamente ci salutava con bevande (bar aperto libero) e ci dava buoni consigli su come iniziare le nostre vacanze. Sono certa che rimarrò qui quando ritornerò.

The location is located at the center of Old San Juan. In front of Marmalade, one of the highly rated restaurants. Have 2 rooftops. Wish there are pools but its in old san juan so its hard to have that lol. but their rooftop is nice. Bar was not open tho. Maybe because it is off season. There is a 24 hour front desk which is good. Staffs are nice. I actually never had a complain.

We enjoyed our stay at Fortaleza suites and would recommend the hotel. The A/C was a bit noisy, but we had a nice, spacious room with a great location right in Old San Juan. Our room was called the ”Fortaleza Suite Room” and was a nice, clean, big space with tall ceilings. Beds were comfortable. A/C worked well but was noisy (see below). Bathroom: nicely appointed but a little dark. Shower worked well. There was a notice to put toilet paper in a trash can vs. flushing it. Noise: I was concerned about noise from the street at night. We were there on a Monday night and there was no issue with street noise that night. There was some noise (vehicles, talking) from the street in the early morning. The A/C unit would turn on quite noisily at regular intervals; it could wake you up if you are not a heavy sleeper. Arrival Logistics: The hotel communicates well via text/email. We were able to store our bags until our room was available. There is a very small alley a couple doors past the hotel, as you drive down the one way street. We used that alley to park quickly as we unloaded bags upon arrival - before driving to an offsite parking lot. They recommended the Galeria Paseo Portuario parking garage nearby (I think it was $13 for 24 hours) and also noted the La Puntilla parking lot ($3 to $5 for overnight parking) further away. We used La Puntilla. It was a short walk - towing a rolling suitcase. It would be a long walk if carrying (vs. rolling) a heavy bag. Finding a free space in La Puntilla took some time/effort.

We found ourselves here during our trip after our original hotel canceled our reservation, and it turned out to be a real blessing in disguise! Right from the moment we arrived, the lovely young woman at the front desk made us feel right at home with her warm welcome. Checking in was a breeze, and we were thrilled to find our room on the third floor, complete with a charming balcony. The rooftop area, featuring a small pool, was such a refreshing spot to cool down on those hot, sunny days! Looking back, I’m actually glad I didn’t read the reviews before our visit because we enjoyed clean rooms and saw that our room was tidied up daily. Plus, the location couldn’t be better! It’s within walking distance to so many attractions in beautiful old San Juan, making it super convenient for exploring.

Liked - The roof terrace was great, we enjoyed it and saw the new year fireworks. The room service was great and came daily to clean, in this time you appreciate it. The room was spacious and had a refrigerator & microwave. You have only aboput 15 minutes walk to the beaches like Playita del Condado or Balneario del Escambrón. There are some restaraunts in the area and a good supermarket Pueblo. The hotel has not enough parking spaces, but you'd definitely find a place on the street nearby. The Miramar neighborhood was quiet. Disliked · As we entered the room we liked the room and couldn't complain. On the next day we started to realise that the carpet floor was copletely wet, as a reason all of our personal belongings and bed sheets were extremely humid. We asked the reception to solve it, they came and sproaded some powder on the floor, which didn't help. We think it has to do with condensation, as the rooms are being cooled constantly and the weather outside is warm. No teapot in the room, but a champangere yes. Dirty windows. The closet is in the bathroom, so you can just imagine what your clothes are getting if someone takes a shower etc. We had a view on the senior residence and directly to the neighbor window in that one grandmother laid on the verge, pretty hard and painful. You couldn't open the windows for an air circulation, which was needed because of the wet floor etc. Sometimes we had no hot water in the shower, sure after ca. 10 pm. Stupid sockets in the room and the bathroom. Slow wi-fi. The 100$ deposit was returned after a week.

Personale molto disponibile Aria condizionata il loro punto di forza insieme all’ottima copertura / fornitura internet e bar/ristorante (Comedor) con ottima selezione di drink. Non lo lontano dalla zona balneare (circa 5 min d’auto o 5 USD con Uber) e solo poco in più per la “Vecchia” San Juan. Ampie le camere e comodo il letto e sopratutto i cuscini (rarità).

Questo accogliente hotel è come una seconda casa! È a cinque minuti a piedi da una delle più belle spiagge di Puerto Rico! Il personale dell'hotel è incredibile!!!! Jessica si è caldo cuore, cura, risorsa. Jessica è sempre pronta ad elevare l'esperienza degli ospiti. Al termine del viaggio Jessica si sente come la famiglia. Mi manca la sua faccia sorridente e l'energia di riempire!! Pedro, Alex, e tutti i servizi di custodia erano così accoglienti. Tropica ha fatto la mia visita oltre l'incredibile! La piscina era molto pulita e rilassante, le camere erano pulite, super comode e tranquille! Non posso aspettare di tornare... Tropica sarà sempre la mia casa lontano da casa!!!

Questo è l'hotel perfetto per la mia prima visita a San Juan, e non posso aspettare di tornare. Io e mia madre sono venuto a celebrare il compleanno di mia madre. E quando ci ha detto di fare il check-in, ci sono stati concessi qualche drink per rimborsare prima di lasciare l'hotel per celebrare l'occasione. Grazie Sylviani & Sabilya. Estupendo & Professional in ogni momento! Il personale ci ha trattato bene. Mi piaceva che l'hotel fornisse servizio di navetta da e a Old San Juan & a uno dei vicini dalle spiagge. La nostra vista dal 5° piano era anche grande. Possiamo vedere la piscina e la sorgente d'acqua lungo la strada. La posizione era grande, e molte cose da fare a piedi. Il quartiere T-Mobile era a 2 minuti a piedi. ******, 5 minuti a piedi. Assicurati di ottenere le foto davanti al segno PR che amo che è vicino. Grazie ancora e spero di vedervi presto!

The hotel was decent but very old. The girl at the reception I believe her name was Vinccenza was a sweetheart and very accommodating. Initially when I got the room assigned I had to go back and ask to switch the room as it was in the corner and very dark with minimal light. I shared with her that I’m too claustrophobic and right away she moved me to a better room with brighter windows. The only drawback I felt was there is no thermostat in the rooms to control the temperature. The hotel sets the temperature for the entire hotel. Unfortunately it was hot for me to stay there during my 4 nights stay. I got a portable fan from a friend to use during my stay there. Also they advertise coffee/pastries but it’s just coffee but you have to go after 9am to get it as they don’t brew it before that. A little odd but that’s the only two things I can say were negative about the place. Room service was great and they were great with change of towels and making the bed everyday. Overall a decent place to stay for a lower price compared to other places nearby. It is definitely centrally located in old San Juan.

I will start with the most important reason for the low rating. The hotel is not clean. We had to wear shoes in our room because it had not been swept. The building next door is under construction and work starts at 7am sharp - no sleeping in if your balcony faces that side. Speaking of the balcony, when it rained, water came in from under the door. To help lessen the strong musty smell we had to keep the A/C super cold. There were mosquitos in the room both alive and smeared on the walls - see photos. The bed skirts have not been laundered in a long time. The hallways made me think of a mid-century sanitarium. I told the front desk there was a water leak going down the hall, so they put up a wet floor sign. As the the water continued to flow, the decided to toss a pile of towels on it. The breakfast area was treated by the exterminator during meal time...nope, not ok. Also the breakfast selections were sub-par, nothing fresh. Also they didn't turn on the A/C during the week. The lobby area is a hot mosquito playground. The side door to the courtyard is left open with a mosquito lamp inside the lobby, thus inviting them inside. Make sure stock up on what you may need. While the hotel had water and soda, the vending machines are out of order and appear to be so for quite some time. And they did not have laundry detergent as posted in the laundry area. I did a medium size load that took 2 cycles in the dryer totaling $6. Taking the elevator is a scary experience. If it comes when you push the button. It doesn't always stop evenly with the floor. So be prepared to step up or down when the door opens. And it stops with such a jolt that it actually loosened my hair clip. As stated, on their website, the pool pictured is not at the hotel. And the ”beach club” is about 2 blocks away and is on the water, but the water is not accessible. It is for sunbathing only. The photo of the beach on their website, is not related to the beach club they offer. When we decided to take the long walk to the beach, they didn't have any beach towels available. I would not recommend this hotel, regardless of price.